Builder – Glenn W.
“Legacy is much better than average because of their professionalism, friendliness, and the quality of work. I use them for new builds. With some trades, I wouldn’t want them to interact with customers, but with Legacy, I’m happy if they speak directly with the customers.”
Interior Designer – Patricia D.
“Gerald, Legacy’s Installer is a great guy – he would listen and take time to answer my (our) questions and he let me know what to expect. He talked about their process and what they were doing and when. He worked so hard and he was friendly and took time to talk. Gerald struck me as a thorough and detailed guy. He knew what he was doing.”
“Allison, Legacy’s Designer was wonderful the whole way through. She was easy to get a hold of in a timely fashion. When we had questions, she was there to answer.”
Contractor – Peter
“Legacy Kitchens did their utmost in providing great service because of my Clients’ experience. Their Designer, Allison took them through everything and helped them. Legacy Kitchens is very good, they have pride and professionalism. Paul, their Installer, was there until he got it right. Legacy did what they said they would do. They showed up and got it done on time.”
Home Builder – Danny S.
“I’d recommend Legacy Kitchens because of the overall experience, the price and the quality of product. Legacy’s great. They did my home about 15 years ago. Some cabinet suppliers do more custom and high end product, but you pay more. Legacy is the best quality for the price. In this case, I was the Builder and the Homeowner. I use Legacy Kitchens a lot. Sometimes I bring in a client for a custom build and sometimes I build on spec. I use Kelly, their Designer, all the time. Kelly understands my clients’ needs. She knows how to stay within budget and she doesn’t try to upsell all the time.”
Renovator – Scott W.
“The Service Tech at Legacy Kitchens, Rick, was solution seeking for a few issues that we had. He was really good with the client on cabinet location issues. He ensured we would be satisfied.”
Developer – Tony
“Because I’m going to be selling these builds, if anything comes up in the future, it’s really important to me that I have no worries that any issues will be looked after by Legacy. For me, that is the deciding factor in choosing Legacy Kitchens. Kudos to Annette, James, Steve and Rick at Legacy Kitchens. I have nothing but accolades. We had a problem with a glass piece in a door and the door was a millimeter and a half longer than the door beside it. Legacy replaced it and not once did they make me feel uncomfortable for doing that. I pushed Legacy and they came through every day.”
Home Builder – Dale
“Legacy Kitchens’ workers are professional and courteous. It’s the finished product and the overall impression that I value. They have a nice selection and showroom. It’s a one stop shop for my clients. I need to offer high end cabinets. Quality and service are the two things that are really important to me. Legacy Kitchens stands behind their product.”
Home Builder – Susanna P.
“I never have any concerns with Legacy Kitchens’ staff. I never have to think twice about what they are doing. I have a lot of confidence in Legacy. I would recommend Legacy Kitchens because I have had such a long standing relationship with Susan. The showroom helps us to sell the product because it’s easy to visualize. The communication is good at Legacy. I know who to contact and I like everyone on our job site.”
Interior Designer – Dave M.
“Legacy Kitchens provides really good quality for the price we are paying and they maintain that level of service. If there were questions, they found the answers and got back to me right away. It was a renovation, so they found out what they needed to know and they ordered what they needed. I didn’t need to nudge or encourage them to deal with issues. They dealt with the situations. Legacy Kitchens is my ‘go-to’ for cabinets. They are service conscious and that gives me huge confidence for me to sell Legacy to my clients.”
Contractor – Brian B.
“I have been working with Legacy for many years. I am definitely satisfied. They are my only call for cabinets. I recommend Legacy to all my clients. Legacy’s pricing is reasonable. If there are problems, there are no questions asked. Legacy will fix it right away, It is done – no need for debate, they just do it. I’d like to give a ‘6’ out of 5 on Legacy Kitchens’ problem solving. When an issue arose, it was handled very nicely and to the best of everyone’s ability. When the cabinets were delivered, the water valve on the fridge got turned on and there was a minor flood in the kitchen and ceiling below. Everything was repaired to the customer’s satisfaction. There was no difficulty in handling the problem. The Legacy people are good and it was handled respectfully all around.”
Designer – Andrea H.
“It’s everything about Legacy Kitchens that is impressive. I’ve worked with other builders and other kitchen companies. The colour of the cabinets is exactly what we ordered and they take responsibility for ensuring everything is right. You can not beat Legacy’s post installation customer care.”
Developer – Colin
“I’ve been working with Legacy Kitchens for a lot of years. Legacy Kitchens provides better customer service, quality and installation at the same price or a better price than other cabinet suppliers.”
Operations Manager – Lewis P.
“Legacy Kitchens’ product and installation quality is good. The end result is what we want – they do a very good job.”
Home Builder – Loris F.
“When people look at a house, the first impressions are important. The kitchen is the first thing they see and notice. Legacy does impressive looking kitchens. Nothing could be improved, everything went really well.”
Warranty Manager – Wayne D.
“It is the customer service of Legacy Kitchens that I value. If something happens, they are quick to respond and get it done. They don’t argue, they just do it. If that occurs, the relationship stays strong and we sell more houses. Legacy’s cabinet quality is also strong. Legacy Kitchens has a great service team and great system. They use an iPad and can book the service right from there. That is really good.”
Site Supervisor – Grant R.
“The open communication is what I value the most. If they cannot get me something, they tell me up front. It doesn’t mean they wouldn’t try but they don’t play around. Talisa and Mike are both honest and upfront. They often find a way when two weeks is not enough. I appreciate the two way open and honest communication.”
Site Supervisor – Dan
“It is the Legacy Kitchens’ people that I value. Noreen and Mark have done everything possible to make things go well. They do not run away from their kitchens – even if the issues are trade damage. They will step to the plate and address the issue. There are no excuses, they just do it. They have a ‘get it done’ attitude and I think that is how we are all remembered. The little extras make a big difference. When I have a concern, it is dealt with right away by Legacy Kitchens. Mark, their Field Supervisor, will deal with it right away.”
Site Supervisor – Stephen P.
“I value the professionalism that each of the Legacy Kitchens’ staff exhibit. It is their willingness to make sure that customer satisfaction is number one. Legacy Kitchens is always a pleasure to deal with. Their staff are courteous and very professional to deal with. Ken is always safety conscious and enjoyable to deal with at the same time. I would say he is a great guy. He knows how to mix business with a great personality. Legacy’s staff are always prompt to deal with.”
Interior Selections – Amber B.
“The product Legacy Kitchens are installing is of the highest quality with luxury homeowners. I value the ability to speak candidly with Summer and the relationship we have. She knows the ropes and is very professional…I understand that mistakes will be made and the relationship is such that we can speak candidly about it. When issues come up with Legacy Kitchens, the trust and connection results in more of a give and take situation. It is just easier to work together and resolve problems when they come up.”
Field Team Supervisor – Aaron J.
“I like working with Legacy Kitchen and have a lot of faith in them. They do a good job – their service is very good. I would say that Legacy is a Leader. They have a lot of market share. They get their product in front of a lot of people. Legacy certainly has the ability get the job done and done on time. They have the ability to service our type of clientele and that is not always easy. We have some clients who are not the easiest to manage. Legacy stands behind their product and gets projects done correctly. I appreciate that. They certainly service our clients. Legacy Kitchens communicates well with our customers and I appreciate that part of it. Legacy has stepped up and other suppliers are not willing to do that…It is the ongoing relationship that I have built and been able to maintain with Legacy Kitchens’ staff that is important to me.”
Site Supervisor – Jeff L.
“I scored Legacy Kitchens at 100% because of what happened this morning. We had a unit change from Sale to Spec, so we scrambled to change the countertops from hard surface to laminate. Our plumber arrived at site and the sink tops were not cut out. I called Talisa and she had someone there to cut them out by noon. That is mind boggling service. I didn’t expect it to happen right away and I feel that I gave her a realistic timeline to have it done by. But she went to work and was able to get someone right there. Talisa exceeded my expectations and our plumber was still on site, so he didn’t have to make a second trip. I have Legacy Kitchens’ cabinetry in my own home. Three years ago, I did a reno and I was impressed with the product, the price, the installation, the options and the ideas that the Designer suggested. Now anyone who sees my home is blown away by our kitchen. I wouldn’t go anywhere else. I recommend Legacy Kitchens all day long.”
Project Coordination Manager – Dawn B.
“I know we had a very difficult client a while back who was quite demanding. Legacy Kitchens really stepped up and worked with us to please him. We try and align with trade partners who will look out for us. I value the good Trade Partnership that we have with Legacy Kitchens. Tanys does a good job as she gets back to us, she is open and honest, and she is good to our clients. That makes business easy. I think Legacy Kitchens is good at pushing new colors out. I know they have been introducing some new colors (recently). On the Customer Service side, Tanys has been phenomenal. She gets to know our customers, creates a good kitchen for them and our customers are happy.”
Site Supervisor – Timo M.
“We have the odd glitch, but if we find an issue Legacy Kitchens deals with it. People make mistakes, but Legacy is quick to respond. It gets looked after and that is the key.”
Contractor – Jacques
“The showroom is the first thing customers see and it’s impressive. People can find what they want there. They have all the cabinet doors you can imagine, the hardware and a good selection of colours. The Designer is also important and I think we make a good team. It’s important that people know that Legacy is a good company who takes care of their clients. Legacy makes sure we are satisfied. Susan told me not to hesitate to let her know if something isn’t right. I haven’t had to say anything, because it is all done as expected.”
Estimating & Purchasing Manager – Petr P.
“From my experience, any issues we have, they are willing to listen to and try to accommodate our needs. Legacy Kitchens knows how to listen, understand and keep our current business. As a Supplier, they have a bigger view on business. There have been some savings, they have listened and they adjusted. It is good, I deal with Legacy Kitchen’s staff and sometimes Stephen B. Every time I call for a meeting, they are available. I would say that Legacy is matching our level of urgency.”
Site Supervisor – Michael E.
“I would recommend Legacy Kitchens because of their immediate response, flawless system, process and quality installation, service, relationships. I deal with Legacy Kitchens on many facets, from site measure and mark out to installation and final service. Legacy’s systems are pretty flawless. They have a process whereby they preschedule an inspection and then do the touch up service. Their system works very well.”
Site Supervisor – Bryon M.
“I think the product at Legacy Kitchens is good. Part of my recommendation would be based on the price but there are a lot of different cabinet suppliers out there. When Legacy Kitchens says the product will be there, it is there. I trust them and that helps, as I don’t have to worry about it. For us, we make a schedule and we need to stay on it. We have been through Legacy Kitchens’ warehouse and it is professionally laid out. They have a lot of people and they run a very professional company. I think that makes them a leader in the industry.”
Production Manager – Stewart C.
“Legacy Kitchens is a well managed company. They provide quality product and have an ability to get the job done right the first time. They have fantastic follow through, if there are issues. Legacy is a very service oriented company. It is tough to find a company with competitive prices who will follow through on the service end. When you find a company like that, it is tough to let them go. I have worked with Legacy Kitchens for 15 years and they are a top notch company. They show up for Markouts, they do a good job of drawing the Markouts on the floor and they also provide cabinet layouts. The layouts are quite accurate, in fact we align our drawings to reflect what the cabinet layouts say. We probably have the quickest build times in the industry and we are very demanding on that front. Legacy Kitchens has always worked on their quality of Installers and the time frames we have needed. They come to inspect their installs and if we call for service product, 90% of the time it is already ordered. They also have top notch service. We have a great relationship on communicating and getting things done.”
Contractor – Dale N.
“Legacy people did what they said they would, on time. My experience was phenomenal…even though I’m picky and particular, it was still a great experience. A few issues came up, such as crown moldings that were cracked a bit. As soon as I phoned to mention it, they were fixed up right away. Because Paul was so thorough with the plan and lay-out, there were no questions from anybody. There were sufficient details for everyone to follow. This includes the plumbing, electrical and everything. The beautiful kitchen helped to sell the house. I valued many things. The whole experience was great. It was a lot of fun working with them. They did a good job from start to finish. They were very thorough. Even though they do a lot of kitchens, and there are a lot of players, it’s still unbelievably smooth, ‘likity split.'”
Site Supervisor – Dwight F.
“I have already recommended Legacy Kitchens just because I have been so happy with my own kitchen but also because of the working relationship. I look at it from the perspective of how they are willing to work with me and the company I work for. Legacy Kitchens is always adapting and figuring out new ways to do things. They are very easy to work with and are always looking for ways to make me happy. I have dealt with other Cabinet Suppliers and Legacy Kitchens is by far superior to any other. Legacy is very easy to work with, they strive to improve and always met the deadlines. Other companies really struggle. Legacy Kitchens communicates really well. They hire staff who you can work with and get things resolved.”
Style Consultant – Simon S.
“Legacy Kitchens is a good partner for us. They are very responsive to my team’s needs. Legacy has a good product line that is high quality and they are a good business partner.”
Sales Manager – Kimerie J.
“I think for us it comes down to customer experience. We want our customer touch points with our suppliers to be a very positive experience. With Legacy Kitchens it is working well. In touring through their facility, both their showroom and back areas, I would say that Legacy Kitchens is definitely driven by customer satisfaction. I would say that Legacy strives to be a Market Leader.”
Estimating & Purchasing Manager – Graham O.
“Legacy Kitchens is efficient and offers competitive pricing. Their showroom is amazing. It is up to date, really nice and has a wide product offering for our customers to see. All of our business is with Legacy. I value the personal relationship that I have with people at Legacy Kitchens like Tanys, James and Noel. Legacy is a very professional organization. I also think that Legacy’s values align with our values. Legacy’s people are passionate about what they do. You want to work with people who want to be there. I get a good feeling when I deal with Legacy staff that they are having fun and want to be there.”
Construction Manager – Brent C.
“Legacy Kitchens’ Installers are pretty qualified and do a really good job. I would say that that is their strength.”