Testimonials – What our Clients Value the Most from Their Legacy Experience
After each project third-party research firm Client Insight Inc. interviews our clients to give us an honest assessment of how we did. We use this objective feedback to gain insight into how we can improve.
The interviewer asks our clients a series of questions including, “What do you value the most from your Legacy experience?” The answers below are from real Legacy clients; you can see our performance results on the Client Insight Inc. web site.
December 2011 Client Testimonials
Laurie C.
“We are very happy…I have a beautiful kitchen.”
Robert L.
“The end result is excellent and we are very happy with the good quality of cabinets…We would highly recommend Legacy.”
November 2011 Client Testimonials
Debbie P.
“The end product – it is exactly what we wanted. We have talked to a lot of people and one huge value is Legacy’s management and scheduling of the project. It is huge value. Everyone was here when they were supposed to and there was minimal interruption to our lives.”
Terris P.
“They all worked so well together. May doing all the scheduling – it all worked perfectly. They have a good working relationship and rhythm and trust. We are very happy.”
Steven C.
“We have a great kitchen that works for us functionally and looks great…they (Legacy) are brilliant.”
Tara G.
“I really like the end product. The communication was great. It was on schedule.”
October 2011 Client Testimonials
Rita A.
“We love the kitchen. We appreciated that everyone who came was here ‘in the moment’, not just doing their job, but here for us, to make this a great experience for us. We couldn’t have asked for more.”
Rick C.
“The way Legacy was willing to help me when I got into trouble with the renovation. The guy that was doing the work for me, bailed on me just before I was planning to go on holidays for a month, so I ended up staying in town and the people at Legacy stepped in and said “no problem, we’ll help out”. I really appreciated that they were willing to work around all that and support the project.”
Shawn B.
“The design work. The prompt and on schedule timing of the project. We didn’t have to chase Legacy for anything.”
Lucie L.
“Their scheduling and timing. It took 7 weeks and it was so timely.”
Denise B.
“My kitchen. It’s fabulous and I love it.”
Carolyn W.
“That they treated me like I wasn’t just a customer number. It was personal and they were there to help if needed.”
Homeowner in Marlborough Park
“Patience. This project needed it and Legacy had it.”
Anne Marie H.
“What I learned about the whole process of kitchen design and implementation.”
September 2011 Client Testimonials
Teena B.
“The end result. We built a high end home and the very high quality of the cabinets is a large part of that.”
Darlene D.
“The professionalism of everyone involved. Also the quality of work and the timeliness of it. I would say that part of the timing has to do with Brent’s relationship with Legacy. Paul’s installation was unbelievable. He was the major reflection of Legacy to us and we really liked his amazing work.”
Katrina H.
“I love my kitchen. Right from the beginning, they were on time and it was obvious that they cared about accommodating me and my schedule. They said it would take 6-8 weeks and it actually took right on 6 weeks. Also, the follow up service was amazing. They took care of the little details without question. That was so good.”
Marrian P.
“How particular they were about the finished product quality. Randy replaced a cabinet because the finish was off a bit and I really appreciated how much excellent quality was number one in their books.”
Don S.
“Finishing on time and on budget with a design we were really happy with. Also, the quality of craftsmanship, design, product and followup.”
Tracy C.
“The workmanship.”
Brian W.
“It got done on time.”
Homeowner in Douglasdale
“The overall relationship that developed from the Designer to the suggestion of…our General Contractor right through to the sub trades was good.”
Deanne C.
“I love my kitchen and I get a ton of compliments on it.”
Curtis P.
“The organization of the project. They met the schedule.”
Rhonda S.
“I love my kitchen. Working with the whole group of them was a very positive experience and I
can’t say enough about them all.”
Lyne C.
“May, definitely and honestly. She is great. She deserves a raise-let her
bosses know that!”
August 2011 Client Testimonials
Heather B.
“They were timely and predictable. They were dependable. They did it when they said they were going to.”
Homeowner in Mackenzie Lake
“The efficiency of it. You hear stories about projects dragging on forever and Legacy’s timing was spot on. We really liked that.”
Mat S.
“Overall they just did a really good job from design to installation and service. It couldn’t have gone better.”
Kjelli H.
“Their level of professionalism. Their respect for the Client.”
Melinda R.
“They were helpful with the designing guidance and gave good ideas as to ways to work in our space.”
Enidd I.
“My nice new kitchen. Also, it was on schedule and they cleared all the garbage away.”
Karen J.
“The fact that we didn’t have to organize it, Legacy took care of that.”
Homeowner in Sunalta
“The personal – everyone from Showroom to Service.”
Eagle Engineering
“We like how the cabinets turned out and look.”
July 2011 Client Testimonials
Shelley J.
“Ken and Randy were great. Their quality of work, professionalism and work ethic was outstanding. I would be happy to have them both in our home again working on a project. Make sure Legacy knows that they should have 10 stars for their efforts and the their impact on Legacy as a company. Michael was great as well and I look forward to working on the bathroom project. I love it, love it, love it. I tell everyone about my kitchen and I am so impressed with it’s functional design. Thank you Michael.”
Tony R.
“Having the time to work thru the design with no pressure to make a fast decision. It took us 3 to 4 months to make the decision, we had time to think and rethink, we had things taken out and other things put back in. Steve gave us good honest feedback.”
Pat D.
“That budget wise, they fit the bill.”
Heather C.
“My new kitchen. Angela was excellent. I like the product.”
Rob I.
“The quality of the cabinets for selection. The quality control check backs were good. There was a good process in place. Michael’s input into the design.”
Homeowner in Evergreen
“I have a beautiful kitchen. It was done very timely.”
Anita A.
“I wanted a new kitchen and I got a great one from Legacy.”
June 2011 Client Testimonials
Wendy B.
“Trust- I would certainly use them again. The quality of the work and they were right on the scheduling. I love the end product. We were also very happy with the businesses they recommended.”
Kerry B.
“Legacy was a ‘one stop shop’. All their staff was professorial and we were confident they would do a good job. We would not have to micro manage anything.”
Tom M.
“They were very good to work with, very knowledgeable.”
Homeowner in Coach Hill
“Not being rushed during the design phase. The ability to think outside the box in terms of ordering the cabinet fronts.”
Homeowner
“The help on the design…that was impressive. Also, everyone was quite pleasant to deal with. We weren’t stressed dealing with anyone at Legacy and that was very nice.”
May 2011 Client Testimonials
Derek D.
“They helped make a house into a home.”
Chris H.
“They delivered on their commitment.”
Homeowner in Silver Springs
They definitely stayed on schedule. Their work was professional and well done. We love the end result.”
Homeowner in Bonavista
“It was done in a timely manner and they were actually on schedule. That was great.”
Pat L.
“I love my new kitchen, it’s beautiful.”
Sandy C.
“Every step was handled by them.”
Cindy Y.
“My new kitchen.”
April 2011 Client Testimonials
Ed B.
“The people. I’m a guy that likes quality and Legacy had good quality people. We related well to them – to Arno, Danielle, Juraj, Randy, Ken and Andre. That’s #1 for me. We also appreciated the quality of work they all did.”
Kathy H.
“They were very kind because my mom just passed away and so our schedule was quite off. They were all good at filling in the gaps that needed to be taken care of while we were dealing with this funeral/loss. They helped us get organized. It was a project that managed itself. I also truly value the end product.”
Hanna B.
“The most important thing for me was the timing. I thought I could live without a kitchen for a while, but it was more difficult than I thought it would be and Legacy helped by being right on schedule and getting it done very quickly.”
Nancy C.
“The kitchen is spectacular. I also had a real comfort zone with everyone I dealt with there. There is a family feel to the company and I never felt like they were in a rush and I was getting in their way. I never felt pressured about the time or decisions and I appreciated that. I think that it’s great that they value my feedback and provide a survey opportunity like this.”
Cheryl J.
“The timely manner in which everything was done. Also, it was done to perfection and again, done on time.”
Rob V.
“Our satisfaction with the end product.”
March 2011 Client Testimonials
Bob B.
“My wife’s happiness – she’s ecstatic about this kitchen. It exceeded her expectations and is more than what she wanted. The professional way they did it.”
Homeowner in Ranchlands
“The experience with Jason was very good, but I would say that all the others we dealt with at Legacy were equally obliging and willing. My beautiful kitchen. The fact that everyone came on time and the schedule they gave us – they hit right on. There were no surprises. The Trades showed up on time, they did what they were to do and got it done. It was an all around great experience.”
Lisa M.
“The end result, I love my kitchen. They made it easy for me. I met with the Interior Designer and never walked away feeling like I had made a wrong decision. There was no stress and as I said, they made it easy for me. I had fantastic service from Marc, Randy and Mike.”
Wendy D.
“My new kitchen, the size and the flow. You spend a lot of time and research deciding whether to move or do a renovation and this renovation has made the decision we made to renovate, worthwhile.”
Cheryl M.
“Overall the service was great, great timing and everything.”
February 2011 Client Testimonials
Laura I.
“The customer service. From Jason to the Installers to the coordination with Danielle, it was all very good.”
Wendy V.
“The end result. That everything was on time. No one believed that it would happen on schedule and it did and that was great.”
Paul B.
“I have beautiful cabinets in our 1950’s bungalow that I love.”
Julie R.
“My great kitchen.”
January 2011 Client Testimonials
Darlene K.
“It was seamless. We lived here during and it went very well. The end result. It’s beautiful. It’s the best money I ever spent. I would say that I got great cabinets for less money than it was going to cost at the Home Depot, as well as a great design and seamless process.”
Teresa L.
“We were able to reach our designer whenever we needed to. Everything went according to plan, no hiccups, no delays, everything went well.”
Joan W.
“My lovely new kitchen. I am very happy with the way it turned out.”
Homeowner in Altadore
“The honesty and integrity of the process. They promised and delivered which was extremely high on our list of things. It was almost as painless as a reno can be. Everything was dealt with and we didn’t have to fight to get the issues resolved. They get a real thumbs up in terms of project management and design.”
Brenda M.
“The final result was worth the time it took.”
Larry M.
“The final product. The ‘wow factor’ of the final product. What we got is what we anticipated.”
Robert L.
“The professionalism of their staff: The staff love what they are doing and because they love it they listen, talk, explain, they clean up after themselves, they care. They are respectful of us as customers.”
Menno Simons Christian School
“The front office looks great. It is a great quality product. It feels good to work in this space.”
Homeowner in Maple Ridge
“We really enjoyed working with the Legacy people. Any issues that came up were resolved with no questions asked, they were very accommodating. This was our first renovation so it was helpful having good people to interact with. Angela really helped in the decision making process.”
Patti F.
“The end product and the relationships; I got to know my designer well enough that I will feel comfortable calling them in the future if I need help.”
Mark M.
“I would say the service and the attention to detail, even post completion. Our designer checked-in with me to make sure we were pleased. Legacy was very professional.”
Julie N.
“They do a good job of explaining what their product is. Also, the finished product. It’s got Wow factor.”
Doug Z.
“The Design itself. Also their service was good. I’ve seen the same product elsewhere, but you don’t get the intangibles, such as the design and the good service at those places.”
Tim C.
“The amount of product available in the Showroom in terms of different types of cabinets and stains.”
Cheryl M.
“They were very accessible. Anytime I contacted them, they got back to me quickly. Also, they came when they said they would and that was remarkable.”
Wayne H.
“Going from the design stage to the finished product. We enjoyed the process and really like the finished product.”
Larry N.
“In the big boom I went to all the various kitchen places and Legacy was the only one that treated me well even though I didn’t have a huge budget. In the end, it was how I was treated and Legacy was exceptional in that regard.”
Steve W.
“The efficiency of it. It was done on time and they gave us accurate estimates as to how long things would take and they were very accurate. Our designer said one and a half days and it was. They know what they are doing. They were very good. They said when they were going to be here and they were. That is worth a lot. They were also good with my kids, they were clean, courteous and professional.”
Lorraine J.
“We didn’t exactly know what we wanted when we went to Legacy and Steve was able to figure out what it was and put it into place. He perfected the vision and was very considerate of our wants and needs and we really appreciated that.”