"The quality is excellent and Legacy guarantees their work if there is any issue. My parents had some issues after more than 10 years with their Kitchen Craft cabinets. They took in some hinges to get them replaced and Legacy handed over new hinges with no charge. There was no quibbling or anything. I think that they will do the same with me if that happens in another 10 years."
"Susan Pilon sold the whole company; she made us believe in Legacy. She was awesome. I can't say enough about Susan. She is friendly, a great listener, and she has been at Legacy for 25 years. They are great to work with. I'd do it again!"
"This is my third kitchen with Legacy. They did what they were supposed to do in a timely fashion. They worked like I wanted a Contractor to work. I'd recommend Legacy because they are professional and they get the work done properly and on time."
Ann Marie H.
"Steve Kunz was amazing to work with; he is very knowledgeable. Legacy has a seamless process and the end result was amazing."
"Legacy stayed on schedule, they were super helpful and we didn't have to worry about anything. I felt perfectly safe with their people in my home. They worked well within the budget and the time frame."
Homeowner in Canmore
"I went in one day to the Legacy showroom. Jason Chambers was there. I had spoken with one other company before I went to Legacy. I found that the service with Jason and how he was educating me about the renovation was great. It was an easy partnership to go with Jason and Legacy."
"I would recommend Legacy to anybody. Right from the first meeting with Susan Pilon, their Designer, they were so professional and pleasant. Everything was on time. The value was there for what we got. The cost was reasonable and we are completely happy."
Homeowner in NW Calgary
"We were super impressed with the installation process. The Installers were amazing. We even had a recent follow up to replace a door. It was really well done. Steve Kunz worked within what we wanted to do within the kitchen. He was cognisant about what we were willing to do and not do. Steve didn't push us, but gave us a few options to make it better."
"We were waiting on a few pieces that took a long time. The last guy who came out was great. I called into the office to say ‘thank you', because he is phenomenal. He is a service manager and he was just helping out by bringing the last pieces. He went through and adjusted everything. He was really, really good."
"Legacy was easy to work through. I've heard from others that Contractors can be difficult sometimes. The craftsmanship overall as great. The installer, John F in particular, took pride in his work, he was patient with us and he was a good problem solver."
"I liked the choices Legacy offered. There was a choice of price range and a variety of things, all in one shopping experience. Their Designer, Paul Wedel is fantastic, he knows his stuff and he is anal about detail."
Homeowner in NE Calgary
"I would tell family and friends about Legacy. The service is good, the kitchen is perfect and they are on time."
"We knew we would end up with a ‘home run' kitchen and we certainly did. We have seen how they work. We appreciate the quality of the product. It's a ‘no brainer' for us to use Legacy."
"My wife had very good things to say about Paul's installation work. I was really happy with the quality in the end."
"It was an amazing experience. I tell everyone about Legacy. I was totally impressed with the customer service, from the service before the cabinets arrived, the delivery, during the installation and even after the cabinets were installed. The customer service was incredible."
"Legacy's Installer, James, was really good. He was very courteous, timely, efficient. He offered good customer care and he knew his product. James was the most valuable part of the experience."
"The all around package was really good. I liked that they all came to the house with the Designer before the project started. They looked at the scope of work, so there wouldn't be any surprises. They looked after all of the permits and there were no additional charges unless I asked for something new. It was as quoted."
Homeowner in NW Calgary
"Some things that went wrong or had to be fixed were minor. Legacy got on it right away. They lost a cabinet and had to re-order it. It wasn't a huge deal. Legacy is reliable and they did a good job."
"Rob Turcotte had a really good idea and we bought it! There were features and options that he took time to explain to me. My wife really liked him too. We've showed off the cabinets to all of our friends."
"I'd recommend Legacy because of the customer service, warranty and the product."
Doreen & Dino C.
"We like the quality, personalities and professionalism of Legacy. The cabinets are beautiful. We liked Brad. His workmanship is excellent and he did it all by himself."
"Legacy had the product we were looking for at a reasonable price. We are very happy with our kitchen. I already have recommended Jane, the Designer. The cabinets were delivered early. It worked out beautifully. Legacy's Coordinator, Annette, understood our vacation schedule and she did a little magic to make the delivery time work optimally. There were little bits to take care of afterward and they were handled well. There was a misunderstanding about one of the features in our cabinets and Legacy was able to look after it at no additional charge. I valued that there were no surprises. We are loving our kitchen and I was really happy with the experience. Jane is an amazing Designer. She really understood what we were looking for. She was helping us to make good choices because she understood what we wanted."
"The relationship with Legacy's Designer, Steve was very important to us. We felt that we didn't need to worry because we were important. Brian fixed a cabinet door that I had dented. He did it in a blink of an eye. He realized that we were human and I had dropped something. It was was above an beyond for him to fix something that I had damaged."
"Legacy did a great job! Our cabinets are custom made, everything fits beautifully and the pricing was good. The Designer, Jason, listened carefully and he offered lots of suggestions which improved our ideas. He is very talented at maximizing the space. I've seen custom cabinetry in other places and, in comparison, our kitchen and bathrooms look really, really good."
"My experience with Legacy was top-notch. I was mostly dealing with Steve. We had meetings with Crystal, Steve and myself. Steve explained everything so well. He and Crystal worked together to come up with a good plan and design. I'd recommend Legacy because of the personal communication. I was able to communicate with Steve and any of my questions were answered. Overall it was a good experience. I was very happy with doing business with Legacy. I was most impressed with Steve. It was meeting Steve that influenced my decision to use Legacy. He bent over backwards to give great service. He gave me a lot of confidence and he explained everything clearly. He came recently for a follow-up visit to check everything out. He was very personable and good at his job."
"We had a few glitches in that some drawers had to be reordered and a bathtub didn't come in on time. These were subcontractors and we didn't have to fight any battles. May and Dan at Legacy looked after the issues. That is going above and beyond."
"Legacy's Installer, Paul was wonderful! The whole thing went really well on Legacy's end. I liked Paul's attention to detail."
"I valued the peace of mind. It might sound corny, but having all the trades respond when they were supposed to, reduced my anxiety. I didn't have to call the trades to follow up on the schedule. And the kitchen looks excellent! When you have big things like this done, you expect something to go wrong. Nothing is level in our home, which is over 100 years old. Legacy recognized that and they approached it that way. It was easy for me. Although we lived through 6 weeks of demolition, I feel I should have done the kitchen a long time ago. It was much easier than I thought it would be. Rob was great. I have to say that the whole process was so easy, I wish I had found Legacy a year earlier. I have told friends about them. Everyone was right on schedule, all the time. Everyone was great. Marc was awesome. He was excellent; he obviously is knowledgeable and very skilled at cabinet installation. He showed up when he was supposed to, so we didn't have to wait around for him to arrive. Everything happened when it was supposed to. Marc emailed me as needed. I really appreciated that, because I was concerned and that helped me to know what was going on."
"I love the new cabinets and the design. I love that we went from oak to white. They changed the design from traditional and it's now much more modern. That appeals to me more. I'd recommend Legacy because they did such a great job. If people ask us, we would definitely tell them to use Legacy, due to the timely fashion, pleasant and informative people."
"We had confidence in the reputation of Legacy Kitchens and that was proven to be true throughout our experience. I have already recommended Legacy. I think it's because Legacy can contact the majority of the trades and Contractors to do the project. I appreciated Legacy's recommendations to go to specific stores. It feels genuine and helpful rather than referrals to business associates."
"Legacy Kitchen's staff were always helpful and attentive."
"We could see that there was a team. When we visited the showroom, people were really interested in helping us. They asked us the right questions and we didn't have to worry about anything. Working with Arno, Legacy's Designer went very well. This is our first kitchen renovation and if we did it again, we'd do the exact same things. John, Legacy's Installer is an old school guy, he is an old master...It was his attention to detail. The scribing of the cabinets was excellent. We had some slight imperfections in the floor and John worked to make sure the scribing was done right and then he would go back to the saw, three or four times. The fit and finish was really good."
"Legacy's part of the project was on schedule and I am happy with the end product."
"The quality of workmanship is very important and it's very high at Legacy Kitchens. The scheduling of the different trades and the payment process was very good. Their Coordinator, May, emailed the schedule and if there were deviations, she was good about explaining why and she was good at accommodating our specific needs. Legacy Kitchens' Installer, Marc, is very efficient and very good at what he does. I think that is his strength. We are very happy with the installation work."
"Because I live just outside of Sundre, I find it difficult to find good trades people in this small town rural environment. That was one of my first questions to Noel at Legacy Kitchens. The fact that they would come to this location was really important and influenced my decision to use Legacy. I place value in people. I valued their Designer, Rob, who was excellent. I would highly recommend him."
"Our cabinets from Legacy were more cost effective than if we had gotten them at their competition. It was seamless. We got what we asked for in a uneventful, smooth process. We are very pleased. Legacy Kitchens' Project Manager found service concerns that we didn't catch. To me as a customer, it just showed their commitment to quality."
"Legacy Kitchens' Designer, Jennean, was very easy to get along with, she was very professional and she exceeded expectations. Jennean's design ideas were in line with my wife's ideas and that was a big factor in selecting Legacy. Jennean presented a positive picture. She was phenomenal. I value the quality of the Legacy Kitchens product and that they have a warranty. Legacy won't disappear. They have been around for a long time. Legacy is doing an awesome job."
"Kim, the Designer at Legacy Kitchens, was awesome. We hope to work with her again. You have to understand that this kitchen in the church has to please 150 people. Kim understood that and worked with us. All of the funds were from fundraising. We could only do half of the project at this time. Kim worked with us to get the best bang for the money."
"Legacy Kitchens is professional and you get what you ask for. You don't end up with something less than what you want. We ended up with a great result. I am very happy with Legacy Kitchens and 100% satisfied with the results and the quality of the cabinets. I am also 100% impressed with Legacy's staff."
"Legacy Kitchens' quality and professionalism is above and beyond everyone else. They are friendly, welcoming and they listened. With Legacy it was more about them getting to know us, rather than selling themselves to us."
"Legacy Kitchens has a strong attention to detail. Andre, their Service Tech, pointed out things that we hadn't seen. He wasn't trying to slip anything by us. They wanted to fix any little problems or smudges, etc. A lot of friends have asked us who did our kitchen and we have told them all that it was Legacy Kitchens. We liked the service we got, the product was great, they worked well with the other Contractors and it was an overall good experience. The Installer with Legacy Kitchens, Wayne, demonstrated quality, craftsmanship & pride in his work very much so. We've had multiple people in here and had renovations in various houses and we were impressed with Wayne. He got on the phone and spoke with the General Contractor a few times to explain things and make sure that he was meeting expectations. You could tell that Wayne was very proud of his work."
"Legacy Kitchens worked to my schedule and they gave me exactly what I wanted. I didn't have to compromise on colour or style, I got exactly what I wanted, with a few good ideas thrown in from Allison, their Designer. The colour blue was really tricky because it was a non-standard colour. When the colour was achievable, it allowed me to have my dream kitchen. Legacy Kitchens' Service Tech, Andre, came out a few times. I made a few little nicks in the cabinets before Andre arrived and he appreciated that I was honest with him about that. He fixed it right away and addressed any concerns. He was willing to make it right. It was perfect! I just appreciated the willingness of Legacy Kitchens to fix the tiniest little detail. They wanted to make sure it was right. They sent a little piece back twice to get it the right length. There were little details that I might not have noticed. When they had it all fixed, I could see that it did make a difference. Everyone was so generous with their ideas and their openness. It was easy to work with all of the people at Legacy. Legacy Kitchens' Installer, Anton, was fantastic. It was such a good experience - I was thrilled. I absolutely love my kitchen!"
"I have a trade company as well and I know the hurdles and all the moving parts that it takes to do a project. Legacy Kitchens achieved that and did a good job. I shopped at a few different places. Legacy's selection was superior and their product was as good or superior for that level of product. Legacy produces what they say they are doing to do. I would rate Legacy Kitchens' Designer at a 10/5! Allison was very professional, she knew her job and she fulfilled all my expectations. She came up with some new ideas for us. I valued the quality of product installed, the design and the changes of the layouts that Allison provided."
"Legacy Kitchens has a big showroom, a wide variety of product, they execute well and at an appropriate price."
"We liked the Legacy Kitchens' staff and the showroom. The whole process is perfect for me and my husband. There is no way I would go with anyone else but Legacy. I would give Kim, Legacy Kitchens' Designer, a 6 or even a 10 out of 5! Kim was perfect. She was so calm and she explained everything really well. She is extremely nice and she understood everything that we talked about. Kim came back to see us and to find out how things were working out for us. She was perfect for us. The is the first time we've done a renovation. We liked everything about Legacy Kitchens. Anybody who comes into our kitchen and admires and asks about our cabinets hears about Legacy Kitchens. They did a wonderful job. Legacy Kitchens is the best that I've experienced. Legacy's Installer, Paul, was really nice too. The lights inside the cabinets were perfect. Paul cleaned everything up before leaving each day. I had no issues with Legacy. They did what I wanted them to do."
"I've never run into a company who is so responsible as Legacy Kitchens. Just the fact that they showed up on time, were always in contact and were easy to get a hold of set them apart. The first day, all the trades came to our home. It was really an amazing experience. Dan, their Service Tech was here, and Brian, the Installer and Derek, the electrician as well. They listened to what we wanted, they provided alternatives and we discussed what could be done and not done."
"The biggest thing about Legacy Kitchens is how organized they were. They answered the phone right away. The scheduling was spot on. The project was done over a 6 week period and the scheduling was awesome. We added on a few things and tweaked a few things, so from a customer service perspective, Legacy was excellent."
"We valued Legacy Kitchens' honesty. It seemed like they would listen to what the customer wanted and deliver what was asked for. They didn't try to load us up on extras. I liked the ease of working with Legacy."
"I realize that nothing is perfect and on any project, some thing will inevitably go wrong. The question is when mistakes happen, how do you deal with it. Legacy Kitchens did a good job and handled it with no question. A few doors came incorrectly, they didn't hesitate to reorder new ones. I had issues with the ceiling but Legacy took care to get the supplier back and fix it. I felt they did quality work and they delivered what they said they would."
"I thought the Legacy Kitchens' staff were very experienced and good quality people with a good product. I like their forward planning and that they could do the project sooner than another Contractor. Legacy Kitchens' Project Manager, John and their Service Tech, Dan, were good about resolving the service issues. They understood that one of the faces on the cabinets wasn't up to standard. They worked out a new design for the shelving and manually made up a piece."
"Legacy Kitchens was very good. Even the receptionist was great. The first time I went into the showroom, I had my granddaughter with me. She had her iPad to amuse her and the receptionist was entertaining her and gave her a cookie. I was able to talk to my Designer. It was great."
"I am satisfied with the quality of product offered by Legacy Kitchens and that's why we went back to Legacy. It's because they were professional. The installation was seamless and we didn't have to worry about much. I love my kitchen. I have shown pictures of my kitchen and everyone asks where we got it done. I've told everybody about Legacy Kitchens. We've used Legacy before and we know what they are all about. They are well priced and faster than other options...We like what they have to offer. It's easy to go into the showroom and to pick things. Legacy has everything all laid out and we know what we can choose from."
"It's a wonderful product that Legacy Kitchens offers. It is exactly what we wanted, real walnut. The drawers are soft close and Michael, their Installer, as well as Mike, the Service Tech, made the fit and finish perfect. Every alignment and every gap is just right. They wouldn't stop until they had it right."
"I have already referred Legacy Kitchens. Legacy Kitchens is on time, on budget and they design a great kitchen. Their staff are excellent, they are service and client oriented. Legacy's staff are very engaged and respond quickly. Everything that they do is timely and professional. Legacy's staff are all awesome. I interviewed 6 companies just to find out more before I selected Legacy Kitchens. I went with Legacy because of Michael B, their Designer. He was confident and he had his group at my house within days to get me an estimate. He was on it bang, bang, bang and he was ready to go. Everyone knew what they were doing to provide an accurate package."
"Because Legacy Kitchens cares, I would recommend them. You feel like you are the only customer they have and that they want to do their best for you. Legacy staff have a passion for what they are doing. They care from the start of the project right to the finish. We had visited other cabinet retainers and were disappointed. We didn't know what we were looking for so retailers would tell us 'when you are ready and know what you want, then come back. Legacy Kitchens offered us the ability to go through a discovery process with them. Legacy's Designer, Kimberly explained and educated us. They were welcoming and showed us they wanted our business."
"It wasn't a hard decision to use Legacy Kitchens. It went really well the last time. Legacy can stick to the budget and schedule, whereas with other Contractors it can drag out."
Elle & Sid V.
"Legacy Kitchens' Installer, Brad, was a pleasure to work with and have in our house. He was polite, respectful, focused and he understood what he needed to do. He was enjoyable to talk with. Brad even worked late a few times to get the job finished."
"We liked Jason, Legacy Kitchens' Designer, from the moment we met him. He was great at answering questions, especially with me doing the sub-contracting work myself. I don't think that answering my questions would have been easy. Jason listened and he believed in us. It worked out great. My wife is very particular and Jason listened a lot. I'm an engineer and also very particular. A lesser person than Jason couldn't have done it. Legacy Kitchens' Installer, Brad, was awesome. He is a great carpenter, very efficient, and good at what he does. I thought of doing it myself and almost did. I'm picky and Brad is picky too. He followed the schedule perfectly."
"Every time I had a concern or a worry regarding our project, I contacted Legacy Kitchens' Designer, Jay-Dean, and she was on it. There was no time that she wasn't focused on what I wanted. When I think of Legacy, I think of Jay-Dean."
"The Installer, Wayne, with Legacy Kitchens was great. I'm a developer, I know the questions to ask and he knows how to answer them. Wayne represented Legacy very well and he knew how to correct problems in a timely manner."
"Legacy Kitchens' Designer, Allison, sold us on Legacy. She made it easy. Allison understood what we were after and helped us understand their process, asking about our budget, etc. It just made sense to go with them. If there were any concerns, Legacy Kitchens' Project Manager, John took care of them. He was easy going and took time to review them with me. He was amenable and addressed everything on my list. John really went the extra mile on the ‘roll outs' in our pantry. There were some issues that I didn't think looked very good, so John had to customize a solution for them. He took great pains to make it right."
"Anton, Legacy Kitchens' Installer, was professional and he knew what he was doing. I explained what I was looking for and he got it and understood. I would outline what I wanted and when I got home it was exactly what I had asked for."
"Legacy Kitchens' Installer, Paul, was excellent. I was very impressed with his carpentry skills, his attention to detail and his preciseness. Our contractor was impressed with Paul's conduct and the way he kept his tools tidy and clean."
We were really pleased with the quality of product, which was outstanding. The service and all staff were excellent. Any issues were very minor. We've wholeheartedly recommended Legacy Kitchens to people we speak with."
"I valued dealing with Legacy Kitchens' staff. They are a good bunch of people and now I have an upgraded kitchen and the cabinets are really good quality. This is the third kitchen I have done with Legacy. Legacy's product and staff just keep getting better and better. Legacy Kitchens' Service Tech, Russell, did a fantastic job and was conscientious to make sure everything was done right. He went out of his way to make sure everything was great. You couldn't ask for better service. I cannot say enough good things about Legacy's staff."
"I've recommended Legacy Kitchens to our neighbours and Legacy has already completed our neighbour's Kitchen. I'd recommend Legacy because of the professionalism and scheduling. In our experience, they finished on schedule and when they came back after it was all done, all the issues were resolved quickly. We weren't left waiting. We were really happy with all of the people involved. They were very professional and the quality of the work was really good."
"Legacy Kitchens had a schedule and they went by it directly. If I had any questions they were answered. There were a few issues that came up afterward and Legacy was immediately out to my home to repair the issues. I think they even went overboard and repaired some damage that I may have done."
"I'd have no trouble recommending Legacy Kitchens to neighbours and friends. They have a good product. We hear horror stories from people who have used other companies. Legacy has a timeline and they follow it. The job that Legacy did was on budget and very good. You can't ask for more. We saw quite a bit of John, Legacy Kitchens' Installer. We had a really good rapport. He was very interested in listening and answering. He always had time for you. He was very friendly, nice and easy to work with. He did very well with cleaning up the work area and tools before leaving each day. Everything was pretty much bang on."
"Legacy Kitchens' Designer, Kim, was great. She was very thorough, she gave us some good ideas and she was willing to work with our needs. This was a new build and Kim was the only person we dealt with. We valued that Kim explained the different options and that fit the criteria and that were important to us. We were happy, overall, with the experience."
"We valued the way it was all done by Legacy Kitchens – everything was on time. We had a number of things to arrange as well like plumbing and electrical. Annette, their Coordinator, was very accommodating and she helped to make things run smoothly. Legacy made a plan and executed it really well."
"Michael with Legacy Kitchens is excellent. He really knows my needs and he knows what Legacy can provide. I've worked with Michael a few times. He is very approachable and so easy to talk to. Michael was very helpful in accommodating us and in providing insight about the product."
"I value Legacy Kitchens' honesty. They were on site when they said they would be and I have no issues with them. I now have a modern kitchen that is bright and I love it. I am very happy with the result. I would recommend Legacy Kitchens because I really like the cabinets. I really appreciate the service that Legacy offers. They are prompt, on time, they are willing to talk and explain things. I have no complaints at all."
"I would use Legacy Kitchens again because of the quality of everything that was done. I am very fussy. Legacy was responsive to any concerns, both prior to starting and as we went along. I'd recommend Legacy Kitchens because of the quality, installation and the way they dealt with any concerns. One cabinet didn't fit as well as I thought it should. They were able to rework it and satisfy any of my concerns."
"Legacy Kitchens' Designer, Jason was helpful and it seemed like he was beside us all the way. He was really easy to deal with. He came over to the house, he helped us measure and figure out what we could do. Jason went above and beyond."
"There was one small issue with the timing of the plumbing. The Coordinator at Legacy Kitchens got back to us and sorted it out. We chose Legacy Kitchens because of the comments from other people and Legacy's overall ability to understand what is going on with the project as a whole."
"I'm a big fan of Legacy Kitchens. It's really nice to have an impartial person who knows cabinetry. I have a really good relationship with Jennean, Legacy's Designer. I feel comfortable with the quality of what we are getting. She is very patient and spends a lot of time measuring. On this home, Legacy Kitchens scores 100% because the project was impeccable. I'm a Realtor and I've already recommended Legacy Kitchens. Legacy is reasonably priced, they are not the most expensive or cheapest. The cabinets are good quality and Canadian made. Legacy services everything really well. They are willing to admit when they're not right and they will fix and repair any issues. Legacy is very accommodating and provides lots of choice."
"We've built several other homes and used companies other than Legacy Kitchens. Legacy was way better than others. I just really valued the work with us by their Designer, Gavin."
"The level of communication by Legacy Kitchens was superb. The quality of workmanship was excellent. Both Larry, the Installer, and May, their Coordinator, were absolutely wonderful."
"Things went really smoothly with Legacy Kitchens. We are happy with the results and would recommend Legacy to anyone. We were completely satisfied that things were as expected. We did small modifications after the fact. I have nothing to say that was a problem."
"I was not just another customer. It was a whole experience. The staff at Legacy Kitchens were all good. Every person was top notch – you can't buy that. The entire team made it a great experience. It was not just a select few individuals. Guy, the Installer with Legacy Kitchens, was phenomenal. He was personable, he was on time and stayed late if needed, to keep the schedule on track. He was careful of my dogs, he was respectful of the house, and he left it in great condition every day."
"Legacy Kitchens' Designer, Kelly, was wonderful. We walked in and we hit it off right away. We talked and got everything sorted out. When Kelly came to the house, she listened to everything and put it all into the design. It's exactly what I told her I wanted. There were no surprises, only a few hiccups. The hiccups we experienced had nothing to do with Legacy Kitchens. It was the company we ordered the toilets from. Legacy Kitchens' Coordinator, May, accommodated all the nonsense and then Adrian came back to install them. Legacy accommodated the delays with the toilets very well."
"I'm super impressed with the kitchen. I love it! There were a few snags along the way that we had to deal with. Legacy Kitchens was good in getting around that and offering suggestions. Everything went off well. The quality is super. I value that I have a better understanding of renovations and how smoothly they can go. I've had minor renovations in the past and those have not gone so smoothly. This was ‘tickety boo'."
Rob & Mona N.
"We interviewed 4 to 5 companies and no one came back to us with the level of detail that Legacy Kitchens' Designer did. Michael was ready to work with us and with our budget. We came in on budget. Everything else was beyond what we expected. It was on time and there was no arguing. Legacy delivered on what they promised. We are super impressed."
"We ran into an issue with how the cabinets were measured. Legacy Kitchens' Installer, Anton, did what he could to make it right. Anton did a beautiful job. Legacy's product, service, and their installations are very good."
"The quality of the product and the work was great, but I think it was the people that I valued the most from working with Legacy Kitchens. James and Kim knew what we wanted and they did the work the way we wanted it done. Everything seemed to go the way it was supposed to go. Legacy's people were friendly, easy to work with and they understand what we wanted. Overall it was a great experience."
John & Stacey M.
"We valued Steve, Annette and actually all the Legacy Kitchens' staff. They were friendly and easy to deal with. We appreciated the end result, and the fact that they tried to do the best job they could. We are enjoying our new kitchen. We have already recommended Legacy Kitchens because it was a good experience. We didn't have any problems and any issues have been resolved. The result is great and we are happy with our kitchen."
"Paul is one of the best in the business. He is experienced, he is a great Designer, and he has good ideas for different situations. It's the service from Legacy Kitchens that I value the most, particularly in the design process. Paul is great at what he does. He does on-site mark-outs that are the best I've seen."
"It was probably our interaction with Jennean, Legacy Kitchens' Designer, that we valued the most. She was a very big help and really easy to work with. We had similar tastes, so I think that helps. We had no issues with Legacy Kitchens. We would score Legacy Kitchens at 100%. They were professional, on time, and they did a great job. I would give the quality of product a 5+/5. We only had a few hiccups along the way and for a project of this size, that is surprising. Legacy had the people and the resources to deal with it quickly. Most of the issues had nothing to do with Legacy Kitchens."
"Legacy Kitchens' staff provided lots of follow-up. What we liked is that Legacy's staff answered all our questions. There were no surprises along the way and they were easy to deal with. The end result was great. They are a well oiled machine and run their business well. Legacy Kitchens looks after all parts of the project from start to finish and we appreciated that. We are happy with the end result."
"Legacy Kitchens is a very professional company. They really addressed our needs, what we wanted and what we were looking for. Legacy made sure issues were dealt with even after the walk through. We find small issues and they come and look and fix it with no resistance. That's what you want."
"If I had to pick one thing that I valued the most about Legacy Kitchens, was that the service was fabulous, from Kim, the Designer, and right through to the service follow-up. Legacy Kitchens is very professional. They have the experience; they do this all the time. It's the way they came to the house, did all the measuring, took a look at the space and the issues and they gave personal service. I'm very happy with them and would recommend Legacy Kitchens highly to others."
"I am really pleased with our renovation by Legacy Kitchens. I look at the before pictures and it is amazing. Our kitchen cabinets go to the ceiling and before, we had a wall that was bare. We have a step down into the family room and we opened that up by 18″ and it made an incredible difference. We have a window that opens, it looks much bigger and we can see our backyard. The difference is amazing. I am so happy we went in this direction. We knew it would be good and it turned out so much better than we thought it would be."
"We really liked that Legacy Kitchens was the designer, the installer, and the organizer of all the electrical and plumbing work, and moving the wall. They coordinated the flooring, backsplash and the painters as much as they could. It was a one stop shop for the entire project. There were many fingers in the pie – everything from the permits to the subtrades. They did a very good job of organizing and keeping us informed. We weren't here, and for it to turn out as well as it did, was an excellent outcome. We are so thrilled. This is a top notch company and a top notch product. We wouldn't change a thing after 6 months. A number of people have come into our house and asked who did the work. We've always said that it was Legacy Kitchens and they are worth every penny."
"I liked being treated so well and that means the world to me. The staff at Legacy Kitchens don't get mad when you ask a questions, they just answer. I just really liked them all. I would recommend Legacy again to anybody. I have been around trades people who had a real temper. I know that if you treat people decently, they will treat you that way back. It goes both ways. Legacy treated me very well."
"I'd recommend Legacy Kitchens because of the design process itself and that way that innovative features were included. Legacy was on schedule, the trades were exceptional, they suggested alternatives and the whole thing went smoothly. There were no problems all; we were never inconvenienced. The whole experience was fun and exceeded our expectations. It was great to have John from Legacy Kitchens on site. I was so impressed with the level of detail and care. I wouldn't notice things that he took the time to make perfect. For example, pieces of molding and the cabinet doors. He was picky to make sure everything fit and the finishes were right. John was good at communicating with all the trades. He was collaborative."
"The project with Legacy Kitchens was on budget. There were no surprises or hidden costs. It was all professional. I renovated my entire house. Legacy is the only service provider that I would say this about. I'm not being generous when I say that they deserve the 100% rating. It's tough to find Contractors to deliver what you ask for at a price you would expect. I've understood Legacy Kitchens is at the luxury end and they are reasonable for the service they provide. I liked that Legacy looked after the whole project."
"Overall, we are extremely happy. Legacy Kitchens did a good job. The quality of the workmanship, the cabinets, and the Installer were absolutely amazing."
"The product Legacy Kitchens used is durable and very high quality. Their Designer, Jennean, was super helpful. If I develop the basement, I'll use Legacy."
"Leroy from Legacy Kitchens was a lovely guy. He was ahead of schedule. He was a first class craftsman and I was impressed with how accurate everything was. The cuts, joints, and mitres were very impressive."
"I would definitely recommend Legacy Kitchens to friends. We have already recommended them. Legacy does good quality work. There was trust. If there were any issues, Legacy would handle them."
"Legacy Kitchens' Installer, Guy, was terrific. He was very professional. He was on time and came when he said he would be here. He worked diligently to get everything done."
"I've actually recommended Legacy Kitchens to a few people. I like that they kept to the schedule. I have a lot of friends who have renovated and they've always had trouble with the timeline. With Legacy, it's great that they keep to the timeline."
"Everything went so smoothly. Originally, we went to a big box store and that was a nightmare. We really thought we shouldn't have gone there. Legacy Kitchens was much better."
"I'd recommend Legacy Kitchens because of their professionalism and they kept to the timeline, even though there were changes. They are efficient and they do quality work."
"Legacy Kitchens' staff are professional, they have a creative Designer and fantastic ideas. I haven't had any problems.They have excellent product and a fantastic Installer."
"I'd recommend Legacy Kitchens because my kitchen is beautiful. They did an awesome job from start to finish. I would highly recommend Legacy Kitchens. We are now going to do the bathroom."
"We've had a lot of different Contractors and we've both said that Legacy Kitchens was the best. If there were any problems Legacy was always available and helpful."
"I have recommended Legacy Kitchens. Their showroom is gorgeous. There are so many neat ideas and styles. There are many options and the quality is there. A friend's parents used Legacy 25 years ago and they are still happy with it. The product has lasted. For everything that we wanted, Legacy was willing to deliver for us."
"Legacy Kitchens handled newbies like us very well. They were always professional. They never let it show if we had silly questions. We've never been through this before. They could answer any questions or concerns. I valued that very much. We've had several people over who have loved every bit of it. The cabinets and hardware are wonderful. I was very surprised that Legacy Kitchens completed on schedule. There was a little bit of play in the calendar so they would make up time if they needed to. Emails and phone calls were returned quickly by Legacy Kitchens' staff. I never felt like we were anything but Number 1."
"My son and daughter-in-law who were not involved in the design, but are in the design business themselves, were very much impressed. To me, this has been a very good experience, the results have exceeded my expectations, largely due to Legacy Kitchens' Designer, Suzi, who knew what she was doing and worked extremely well with Brian, my contractor."
"I've already recommended Legacy Kitchens for their professionalism and their high quality employees that left us extremely satisfied. The design worked well and there was excellent installation and high quality product. I'd give a 6/5 to Legacy Kitchens' Installer, Brad, if I could. I like being involved in the process and he was so good at listening and putting in the extra hours. We felt totally comfortable working with him. There were perfect lines and fit. Everything was straight. I am really picky and fussy and it was superbly done."
"Legacy Kitchens is prompt, professional, and with on time delivery. We have done a number of renovations before and Legacy Kitchens was the best we've dealt with. Legacy is specialized. Their core business is kitchens and they have a good reputation"
"I was very happy. If someone asked me about the kitchen, I would recommend Legacy Kitchens and their Designer, Rob. The cabinets look great, everybody who walks in here loves them. You get what you pay for."
"The Legacy Kitchens people cared about the project and our home and took the time to explain. To get it done on time is amazing."
"It was my experience with Jennean and the quality of the cabinetry. I went to several places before I chose Legacy Kitchens. Because my first impression of walking through the door was very positive, I used Legacy. Once I decided to go with Legacy, Jennean was great. Due to minor defects on the cabinets, a few had to be reordered. Legacy Kitchens' Service Tech, Andre, was prompt in doing that. We were asking a lot of questions and we had concerns. He ordered everything for us. It all came in on time. We would definitely recommend Legacy Kitchens to someone else."
Taz & Richard
"We got the most value from the attention to detail provided by Paul W in the design. We structured the kitchen for large parties. There is good flow in the kitchen. Recently we had a party of 30 people and the kitchen worked beautifully. Everything was in the right place. Legacy Kitchens provides a solid plan to start with, a really good schedule and Legacy is on time and provides quality. Pass on a big thanks to everyone who worked so hard on this renovation"
"Everybody is gob smacked by my brand new kitchen and family room. I have an island and 4 chairs to sit at the island. I even have a drawer that isn't full. Both of us are extremely pleased. The project with Legacy Kitchens all stayed within budget."
"I liked the straightforward and honest approach by Legacy Kitchens with good information that was organized and clear. When we were in the showroom, we were ‘sold' and we appreciated Kim's attention to us. The price seemed reasonable as it was comparable to others. The service looked to be good and Legacy was responsive to our schedule needs."
"John at Legacy Kitchens had to pick up the task mid way through the project. There was barely a blip. He stepped right in. I was impressed with the professionalism."
"Our kitchen was completed in a timely fashion. My brother, who lives in Winnipeg, had their kitchen done last year by another company. It took 8 months whereas ours was finished on time. I value the quality of the Legacy Kitchens showroom, the assortment of different types of kitchens in the showroom and the quality of the work."
"With Legacy Kitchens, it's as easy as it gets. I have a brand new lovely kitchen. Their Designer, Paul, is very artistic and creative. He did a fabulous job with our awkward space."
"I liked the ease of the process with Legacy Kitchens. I've never done a renovation before. I've heard about renovation nightmares. I've been talking to a friend who is doing her kitchen with someone else. We had a better process and better quality and she is having a nightmare."
"Legacy Kitchens did what they said they would do in the time frame that they gave us. It's as simple as that. I'd recommend Legacy Kitchens for they are professional, they have a commitment to schedule and have a willingness to fix things that aren't quite right. We were really impressed with Steve, their Designer. He didn't try to sell us on anything else that we didn't want. Legacy was top notch on our project."
"We like the quality of the service, the professionalism and the responsiveness with Legacy Kitchens. You can see what you are getting into and have confidence that it will be done well.Legacy Kitchens paid attention to issues. There was one cabinet that was too small and they fixed it right away. There was no hassle to correct things. Legacy Kitchens' quality based on price is very competitive. It was the best quality and service level we could find. Legacy was superior to anyone we've come across. Our experience was amazing. We felt that Legacy would take responsibility if anything breaks down in the future."
"Legacy Kitchens has everything together. It's the quality, the price and expertise of people working at Legacy. If a company doesn't have it all, you go no where with the project. When I saw it all put together, the service and the after service, it was all agreeable. It was all aspects of Legacy, from beginning to end. It wasn't just the kitchen, we did all our other cabinets, laundry room and bathrooms. Legacy Kitchens' Coordinator, Annette, followed through and she was very thorough. If I had any questions they came back to me right away. They took care of everything. Annette was very thorough and understanding as to timelines. We set a date for the delivery of cabinets and then I had to postpone because we were delayed. She was so understanding."
"It's very good service. I'm in the construction industry and I deal with trades all the time. Legacy Kitchens were very good, I would use them commercially. I valued the the professionalism and the quality of cabinetry from Legacy Kitchens. They have a high standard."
"I valued Legacy Kitchens' service. The pricing was really competitive and I could go in the showroom to look at things. I went to the showroom several times. I really like the fact that I can go and look at things. I'm a visual person. I liked working with Kelly. She came back with solutions when there were a few things that needed to be tweaked. Legacy Kitchens has a good reputation, and I don't want to work with someone who is not established. Legacy is a well established business."
"It's really good value for your dollar spent. I'd recommend Legacy Kitchens any day. It's not like going to the big box stores. It's not the same product. The cabinets are awesome. Legacy Kitchens is meticulous. There is a pantry cabinet along the side of the fridge and another cabinet above the fridge. The pantry cabinet door didn't line up with the top of the fridge. My wife didn't think it was quite right. When the Installer came in the next morning, he said something about this, even before my wife said anything. Legacy ordered up the two new doors right away."
"I value their professionalism and taking care of the customer. Legacy Kitchens is very organized."
"The Designer at Legacy Kitchens, Jennean, was a huge influence to our decision to use Legacy. We liked the price point and they had a huge selection. What I wanted wasn't available at smaller places."
"I valued having Suzi with Legacy Kitchens take on my ideas about what I needed and add to it so it was an excellent end product."
"The Legacy Kitchens' staff seemed like specialists with kitchens and they seemed to know what they were doing. The showroom was a big selling feature."
"With Legacy Kitchens, you know where you stand and the schedule is good. The whole experience is good. There are enough decisions and hassles when you are selecting cabinets that you don't need problems."
"There were no issues. We always had great people to deal with. We like everyone at Legacy Kitchens. It's a good team and they are thorough. They keep you up to date on the progress. They did a real push to get our order in and then kept us posted. We appreciated that."
"It's about trust and confidence. Legacy Kitchens did what they said. If they were running behind, they stayed late to keep the project on time."
"If you look at our house, it is unique. That's because I worked with Rob, Legacy Kitchens' Designer. We talked about a spice rack that pulls out, and he told me a lot of what we could do to make it look better. Others wouldn't go into that much detail. At the end, our budget was out of control and he helped find ways to save money. He helped us to get the best of what we wanted and he had money saving tips. Rob is very good at what he does, we got along well. The last minute change was handled well."
"I like the quality of the product. There are some people in the kitchen industry who really price gouge. Legacy Kitchens has a reputation of being fair. I'm very happy with my cabinets from Legacy Kitchens. I feel very pleased and proud of the kitchen."
"I'd say that we valued the people. We are beyond thrilled with the quality of work in our home. The product is amazing, but the people set it apart. For us, it was the privilege of creating space with the Legacy Kitchens' staff who enveloped the customer in support and creativeness. Legacy Kitchens went beyond our expectations. I can't say enough about their dedication and care; it was amazing. I almost wish we had something else to renovate! We've already recommended Legacy to everyone we know. I'd recommend Legacy for several reasons. They do become a part of your family. Legacy not only gives you what you want and ask for, they go beyond that. They supersede your vision of what you see in your home. They go above and beyond in every way to make sure you are happy."
"We are happy with the end result. The Project Manager with Legacy Kitchens, John, was professional. I was very impressed that he would stop in and do things himself as needed. He was quick, efficient and a great guy to work with. He was very responsive. There were a few issues that all got fixed. It was done beautifully. I think that overall Legacy Kitchens is such an experienced team and it shows. I was impressed. These guys have done this before! They are mature, professional and nice people, too. I said to them all that I would miss them."
"Legacy Kitchens has a good set up for kids, with juice, videos and toys in an enclosed space. This was a big factor for us. We could drop the kids off and go through the showroom and look at the various supplies and designs. The kid's space gave us the time to look around. The cabinets are good quality and my experience with Legacy was great. We've done two kitchens with Legacy and we've been happy both times."
"There were a few little issues to be repaired and Legacy Kitchens' Coordinator sent a representative right away to look at it. Annette is quite engaged in what she does and she was helpful in getting our project completed. I think Paul, the Installer with Legacy Kitchens was exceptional. He did work that I thought was above and beyond. He provided suggestions and helped me place the double wall oven and the cooktop to make sure it was sitting well. He also helped me mount the hood fan. Paul was extraordinary. The work area was meticulous."
"I was impressed with the initial contact from Legacy Kitchens, and they were very professional."
"We went to Legacy Kitchens because our kitchen was done by Legacy and we wanted the products to match the cabinets that were already there. The original build was by Legacy and this was an add-on office. Everything went very well. It was a great opportunity to work with them. Legacy Kitchens' Installer, Thomas, did a very good job. Thomas was extremely professional. He provided high quality workmanship and made sure that solutions were identified and in place. We are very happy with his service."
"The people at Legacy Kitchens did a very good job in a short time frame. There were no significant delays and I really like the look of the new cabinets. Legacy Kitchens have the most courteous and delightful people. They are well versed and they know how to present what they feel would be good for where we are and what we have. Their knowledge of colours and workmanship is spot on."
"We had done a kitchen in a previous home about 4 years ago. With Legacy Kitchens, we found that everything was seamless and any incident was dealt with. The price point was fantastic. They worked with us in a tight small kitchen. They really listened to make sure we got everything we wanted to. We had no problems; it was perfect. I can't speak about Legacy enough. They did a great job."
"I value the cabinets themselves. The Installer, Paul and the Service Technician, Andre, were so great that I would definitely come back and use Legacy Kitchens again."
"Legacy Kitchens has good service. The pricing was competitive. I liked the product that they offered. Legacy handled everything. We just had to make the decisions on selection. We didn't have to do anything else."
"I really was impressed with Legacy Kitchens' after sales service. It was really good. When I called Legacy, there were no questions, they just came and did the work. It was clear that they cared."
"After we worked with Legacy Kitchens, numerous people have said how nice our kitchen is and we've increased the value of our home."
"I valued the consultation time with Rob at Legacy Kitchens the most. He was able to guide us on minor and important decisions. Rob's experience set the project up for success."
"We appreciated Legacy Kitchens knowledge, experience and the ideas they gave us."
"We were very satisfied. Legacy Kitchens was done and ready before we were ready. We were very happy with Legacy who were great, to be honest. Everything went well. There were no problems. I wouldn't bother going to check out their competition."
"I feel that Legacy Kitchens provides quality. The whole project from start to finish was a fantastic experience. Allison was fantastic. She was very knowledgeable, yet she still listened to what we wanted. She came up with good suggestions and left it up to us at the end of the day. I appreciated that. Paul is one of the best trades people I have ever worked with and I've worked with a lot of trades people. He was super professional and was very experienced. Paul noticed things that other people hadn't noticed and he made us aware before he continued on. He never once threw anyone from Legacy under the bus. It was the way he brought it up – it wasn't an oversight by Legacy. It was seamless and everyone supported each other every step of the way."
"The whole process was accurate, right from the date of installation to when each of the tasks would happen. The whole crew is an asset for Legacy. Everything went so smoothly. They never had to apologize for rescheduling. The dates they gave me to start with stayed the same."
"My parents used Legacy Kitchens about a decade ago. Legacy had the cabinets that I wanted. Since I had looked at their website, I knew about their process. I liked the way it was explained and laid out on the website. I had the recommendation from my family and I was there when their renovation was done by Legacy, so I saw how it was done."
"Legacy had a personal approach and they made sure they had the time to take a client on. They had a vested interest and truly cared. We were not just a number, Legacy cared about the outcome."
"Legacy Kitchens made the renovation easy to deal with. There is a lot that goes into a project like this. It can be a stressful situation and Legacy definitely made it easier by helping with ideas, options and setting it up. Legacy made it stress free."
"This installation with Legacy Kitchens is a 10. John is an unbelievable craftsman. Some of the cuts he had to do were phenomenal. I'm a craftsman myself, so I know just how good John is."
"Craig, Legacy Kitchens' Installer, went above and beyond. There were many things that I wanted to add, and immediately Craig would say ‘no problem' and he would get a quote. Even on weekends he would send me quotes or answer questions. Craig came out to our home, which is an hour drive, on a weekend, just to help out with some issues with the floor installers. It was so clean that you would not know there was a renovation happening."
"The project coordination was so good, that we didn't have to worry. We walked into this cold. We had never been to Houzz or showrooms. We were babes in the woods although we knew what we did and didn't like. Our friends told us that Legacy Kitchens would walk us through the process and that we would be fine."
"We had a couple of people recommend Legacy Kitchens and Legacy lived up to their recommendations."
"The overall experience was really good. Legacy Kitchens' showroom is one of the best we were in. Their staff all have a high level of knowledge and that made our project better. It was a better design than any other company suggested. May, their Coordinator, was amazing. Mark and Gaston were very thorough and fantastic. Post-completion support is still fantastic. Everything rolled up well and there is nothing that would make us hesitate to recommend Legacy Kitchens."
"Right from the beginning, from the first face I saw at Legacy Kitchens, the Legacy people were absolutely amazing."
"I wish I had done this years ago and I would have done it earlier if I had known about Legacy Kitchens."
"I looked at a lot of different places. At Legacy Kitchens, the quality of the product was good and the people that I talked to were clear about the installation and the timelines. It was the product plus knowledgeable people that influenced my decision to use Legacy."
"We know Legacy Kitchens is reliable. They respect the schedule, we can reach people and have answers to our questions or concerns and when there is an issue it will be resolved. We can reach May or Gaston, and when the house is upside down, there is less stress when little things are taken care of."
"The Service Technician with Legacy Kitchens fixed the problems. Everyone at Legacy has a positive attitude and seems professional and pleasant to be with, particularly the Designer, Michael and Paul, the Installer, did their utmost."
"Marc, the Installer with Legacy Kitchens, was dedicated and professional to a fault. There was something that went sideways. It was an oversight on something very obvious. Marc came back at 6 pm on a Tuesday to fix something that he remembered needed to be fixed. He was so dedicated. Marc did an excellent job."
"Jay-Dean, Legacy Kitchens' Designer communicated very well. We had to deal with a few things like curved walls. Jay-Dean sorted it out very well and I enjoyed it. She was a good communicator and that is not always the case."
"We had a bit of an issue with the island. Gavin with Legacy Kitchens tried to make the island as big as possible. There was an issue because the piece of granite from Alberta Marble wouldn't cover the island as one piece of granite. Legacy and Alberta Marble worked together to make sure that a piece of granite would fit the island. It all worked out in the end."
"One of the kitchen doors, from the earlier renovation, was sent in for replacement and that is still outstanding. With Legacy Kitchens, the product is guaranteed to be perfect. We had the kitchen done last year, and we went straight back to Legacy Kitchens for the next renovation."
"I can't imagine getting better service than with Legacy Kitchens. The tradespeople have worked with Paul for many years and they can't say enough things about Paul. We are so happy and delighted with how it all turned out. We didn't know where to start. Paul had wonderful, practical ideas."
"Gaston, Legacy Kitchens' Project Manager wasn't happy with the doors and drawers. I didn't notice it but he wanted it fixed properly and that is what they did – got it fixed. It wasn't big stuff but I could tell that Legacy was concerned and I was impressed and so was my wife. We had no problems from start to finish. Legacy Kitchens scheduled the work and followed through in alignment with the schedule. If there were any issues, they resolved them with no complaints."
"Every time I called Legacy Kitchens in a panic, their Designer, Michael, responded immediately. He addressed all my concerns – renovations are a challenging time."
"The Installer with Legacy Kitchens was always right on time or a bit early. The installation was outstanding and I cannot dream of anything bad to say. Legacy Kitchens replaced any parts that we had concerns about with no questions. Legacy did what they said they were going to do and their service was outstanding."
"Legacy Kitchens was on time with everything. They have a good warranty and we knew they would stand behind their work. I didn't know that from experience. I trusted Legacy. Everyone at Legacy Kitchens was friendly, the project was on time and the quality was top notch. One door was dented and Ryan, Legacy's Service Technician fixed it right away. There was a slight mix up on the cutlery drawer and Susan, the Designer, ordered it right away. The final price was what we expected it to be."
"It was the schedule by Legacy Kitchens that I found most helpful. It helped us to sort things out."
"Legacy Kitchens had a schedule and they stuck to it even through the difficult circumstance. Legacy showed a good balance of flexibility to address additional things that we might want to do. For example, Marc offered to have the ceiling redone because there were so many holes due to the installation of the pot lights. He called in people who redid the ceiling and still stuck to schedule. The 2 days weren't even added to the schedule. I valued Legacy Kitchens' professionalism and value for money, not that it was cheap. I was swayed from their competitor when I compared the cabinets and the features on cabinets that were very similar. The price differential was enormous. That made me feel that Legacy was very good value."
"Legacy definitely followed the schedule. They were there if you needed them. They are a good company that does good work."
"The level of communication on that type of contract is absolutely key. We had such a good experience with Legacy Kitchens. I was very impressed. I would absolutely use Legacy Kitchens again. I'm looking at having more done. I searched their reputation on different web sites. Legacy seemed to have a good reputation, and now I know it is a very well deserved reputation. I remarked far and wide about how clean it was kept by Legacy Kitchens' Installer. He did a beautiful job installing."
"Paul, Legacy Kitchens' Designer, did a lot of things beyond what we expected, so we were happy. Extra things were built in, such as the garbage bin that was installed in the cabinet."
"Legacy Kitchens had a good sense of what I wanted. Legacy advised me when there was an opportunity for choice, and there were some areas where I followed their recommendations. They provided a suggested layout that would satisfy me."
Jill & Gary O.
"Michael knew what he was doing. We had a few issues with a bulkhead and I really liked that the Legacy Kitchens team consulted with one another to determine the best thing to do with the bulkhead. The kitchen now has a more contemporary look which is attuned to my taste. The Legacy team listened to what I wanted. The end result that Legacy Kitchens achieved was what we wanted. It was challenging because we had a '70's kitchen that needed to be transformed. I felt there was a lot to do to achieve that and I'm happy with the result. It's improved my lifestyle!"
"I'd recommend Legacy Kitchens because of everything they did. I understood what they were doing, the products were good quality and the people were good people. Everyone worked well together and kept me informed. The quality was excellent."
"It was just the fact that the Legacy Kitchens experience was the most enjoyable part of the whole building process, and it was simple. You really get what you expect and you know what to expect."
"I valued the professionalism of Legacy Kitchens. Legacy came in and did the job the way it should be done. We covered the General Contractor role and built the house ourselves. We had lots of different trades from time to time on the site. When Legacy Kitchens came in, they understood what was needed and finished it. There were no issues that Legacy didn't take care of on their own. That wasn't the case with the other trades. Legacy was pain free."
"Michael with Legacy Kitchens came to see the house before we purchased it. Michael made it easy. We had a one hour window in the house. We had no idea as to what we could do, so Michael's speed and his knowledge made it work. He told us what we could do and he knew his numbers."
"I liked being able to have input on the cabinets from Legacy Kitchens, and see it in a 3 dimensional model within minutes. The ease of the process with Legacy Kitchens was way better than we experienced anywhere else. Michael would get back within an hour. We had better service than elsewhere. The showroom had everything you could imagine."
"Kelly, Legacy Kitchens' Designer, was awesome! We felt so comfortable with her, she was a breath of fresh air. We've done several renovations and this one was much better than the others. A few issues occurred and Legacy Kitchens contacted us right away to let us know what was happening and that they were looking after it. Legacy Kitchens was wonderful from the moment we walked into the showroom until the completion of the project."
"We went through a major renovation, with a four year old, and had our kitchen and living room done in a week! It was fantastic and it was painless. We anticipated a lot of hardship, arguing and annoyance. It wasn't like that. The bar is high for the next time Legacy Kitchens come in. I'm more than satisfied, I am thrilled. It was done ahead of schedule. We are going to do another project with Legacy Kitchens."
"We appreciated the holistic ‘kid glove' treatment that we received from the moment we walked into the showroom. The experience from A to Z was very comfortable. We were comfortable with the way that choices were presented to us and the way that our decisions were documented and shown to us. The service was incredible and Paul with Legacy Kitchens exceeded our expectations with the amount of ‘kid glove' care."
"I value the end result and Thomas and his installation work. Legacy Kitchens has been around for a long time and they have a good reputation and a good name. I didn't want to use someone who took money up front and I didn't know well."
"Legacy Kitchens were on time, professional, friendly, helpful and they cleaned up after themselves. It was a painless renovation, once the project got started. Legacy staff was just like family to me."
"The service and the quality of the work of Legacy Kitchens was good. Ryan was really good and he fixed the things that needed to be fixed. We want Legacy staff to know that we appreciate the good job that they did. They need to be acknowledged for the good work. We got good service and there are not many companies that will do that anymore. Our kitchen was pretty hassle free. Any hiccups associated with Legacy Kitchens were quite minor."
"Paul with Legacy Kitchens is really good to work with as he is very experienced. We didn't know a lot about designing a kitchen but Paul educated us on the product and what we should consider. He helped us stay within our budget and gave us good recommendations. He helped us accomplish our vision and we really valued his expertise."
"Legacy Kitchens' Designer, Kelly, did a great job. We ran into a couple of snags and she spent the time to work it out and to work with us. It was nice to have advice and professional help at every stage. We were provided with a lot of suggestions and ideas. Our kitchen is more usable. I had more confidence when I worked with Legacy Kitchens. Everything went smoothly. We were very, very happy with Patricia at Legacy Kitchens. She was very organized and helped us figure out the best timing for delivery and installation. The Installer at Legacy Kitchens did a very good job. He was meticulous and tidied up after himself. He did everything within the time frames that he said he would."
"I found May, Legacy Kitchens' Coordinator, to be very attentive. When we had the occasional scheduling issue, such as with our appliances coming late, she was quick to respond to accommodate and adjust the schedule. We also had an issue with the demolition of our flooring and May responded very quickly. Marc with Legacy Kitchens was great to work with. He had a great sense of humour, which helped because we spent a lot of time together during the day. We asked Marc to do some additional minor carpentry work for us and he did that well."
"I already have recommended Legacy Kitchens. When people come into my kitchen and go "Oooooh and WOW", I tell them that Legacy Kitchens did the project."
"This level of professionalism you don't often see in manufacturing. Legacy Kitchens offers the full gamut of service from design to installation. The project was followed by Legacy's Designer, Paul very closely. We were surprised at the amount of time taken to measure everything to the 'nth' degree."
"I'd recommend Legacy Kitchens because of the quality, care and attention. When Legacy is focused on you, they are totally focused and are very professional. They always made appointments to come back and they were always professional. Paul, the Installer with Legacy Kitchens, was spectacular."
"Legacy Kitchens did what they said they would do. Legacy was professional, had good ideas and had the systems in place to make it happen. The CAD three dimensional drawings provided a helpful visual perspective to see what the kitchen would look like. Michael took the time to work with us which was great. Legacy knew the budget and stayed within it. The whole thing with Legacy Kitchens was great. Michael, the Designer was professional, clear and available. He gave us ideas for 2 options that would stay within the existing kitchen footprint. We are thrilled with the end result. The Legacy team was easy to work with and I'd recommend them. The Coordinator at Legacy Kitchens, Patricia, was very clear and Legacy's smooth process was unbelievable."
"We went to a number of cabinet and kitchen providers. The Legacy Kitchens' staff and their showroom were outstanding. The finished product is excellent and very functional. Legacy had a really good selection. It was all on time, professional and the finished quality was excellent. The whole experience was excellent."
"For the quality of cabinets at Legacy Kitchens, the price point was awesome. We looked around at different places and we were able to get close to what we envisaged at a price that enabled us to do what we wanted. Patricia at Legacy Kitchens was awesome. Whenever something went wrong, she made it better. Patricia listened to us. We had a few finicky things at the end and she stayed with us through the end."
"Paul with Legacy Kitchens is a genius at what he does. We left the project in his hands and he came up with the most amazing cabinets for us. We have nothing but amazing things to say about Paul. He is an absolute genius, and very personal and willing and eager to respond to all our needs."
"Gavin listened and was not Listen exasperated when we went in circles...it takes a lot of interpersonal skills to deal with both a husband and wife with different ideas and to overlay artistic skill on top of that is amazing. I'm a bit of a craftsman myself. The Installers were better than I could have hoped for. Legacy fits into a nice price and quality point. We are happy with that and we continue to be happy with the product. Legacy has a great product at a sensible price point, well sold, well installed, and any issues were well handled."
"The kitchen design was beautiful. Everything that I asked for was looked after. We did a full out renovation...with other Contractors, if it's not quite right, they would say: That's as good as it gets. Some Contractors don't mind if it is not right. Legacy made sure it was 100% right. They replaced anything that wasn't perfect. I thought I was being too picky, but Legacy made it clear that they wanted everything to be right."
"I liked dealing with Legacy. They listened. I had a general idea of what I was looking for and Allison put it all together so I could see what it looked like. Allison let me say what I liked and what I wanted and then she went with it. Legacy had every imaginable cabinet, a large selection. You could go from very modern to very traditional. Allison could show me lots of alternatives because Legacy had a good selection compared to other places. You could physically see the examples. If you had a question or problem, all you had do was make a phone call or message and it was dealt with right away."
"When it comes to renovations, and we've done a lot of renovations, Legacy is the only company that lives up to their promises. They have amazing service. Legacy is a good company and that is hard to find these days. If I needed to do this again, I would be knocking on Legacy's door again."
"We've built a couple of houses and the kitchens were always done with Legacy. The guys were very good at making sure we had everything we needed. The Legacy product is high quality...The kitchen looks amazing! Legacy has been around forever and they do quality work. I knew the job would be done right. I had faith in Legacy and they had a pre-meeting so we could meet everybody."
"The showroom is impressive, because it shows what the product will look like - it shows the vision. Even at the start of renovation, we had already developed a camaraderie. So when it started, it was smooth sailing. It was like we had known the Legacy people for a long time. aston was very efficient. All our questions were answered. He wrote them all down on his iPad. Gaston was there when we needed him. When we want to 'go further' or rearrange something, he was right there. He came up with solutions right away. I was happy that it turned out the way I envisioned it. The product is good and the project was done on time. The scheduling was good."
"May was very friendly, approachable, very professional, she returns phone calls and listens to what you have say. She takes action on any items that require action. I can't say enough about the two gentlemen who did the installation. They were absolutely professional, very attentive and listed to our concerns. I'm a hands on kind of guy. They made time to talk to me, they were proficient and absolutely knew what they were doing. I'd recommend Legacy because of the quality of the materials. They gave us a schedule and they were on the mark on everything. The trades people had dates and they were on time every day, all the time. Legacy has great people. They are attentive and concerned about our concerns. "
Legacy was easy going and they took care of us. Everything was on time, nothing was late and the work was done quickly. It was well done. I know how it can be a real pain when things are not done on time or when trades don't come to the work site. The kitchen renovation was a dream, not a pain. It was not inconvenient at all. It was nice to work with Legacy. When we went to Legacy, we were nervous about the price. When Jay-Dean told us the Legacy price, it was lower than we expected. It was a happy surprise! We valued that we were so well taken care of considering that it wasn't a big kitchen project. Legacy could have not dealt with us. Some Companies won't speak to you because the job isn't big enough for them. For us, it was big project."
"I went back to Legacy because of the quality from the last time I used them. The crew and the product are excellent. It's a quality product and quality installation; all top notch. Marc is a genius. The Legacy people are the kind of people you want around when you want a job that's done right. I love my kitchen. I absolutely love my kitchen."
"I'd recommend Legacy because of the efficiency of the process. They take away the worry about getting a new kitchen. It's nice to have one core group."
"Legacy has a friendly environment and professional staff. The Installers were high quality. There were no hassles -- it was 'hassle free.' It was the people we were dealing with that made the experience a good one."
"[Our designer] Susan was exceptional and she gave us all the options. We worked well together. She was knowledgeable, accommodating, thorough and friendly. They were all fantastic people. May was exceptional at what she does. She answered inquiries immediately. May was friendly and thorough. Legacy staff are tops in everything. It's the best I could imagine. They made a hard job go smoothly and well. The Legacy staff did all they could to help us out. It was painless. If I could give a 110%, I would do that. The project and the result were beyond what I thought it would be."
"I was so impressed that everything went exactly as planned. There were no delays. Our kitchen is absolutely beautiful and we shopped around a lot. The overall quality of the cabinets was beautiful. "
"It was a great experience. Legacy were Contractors that we could count on. Legacy were the ones that did what said they were going to do. When we were stressed out we felt very supported by Legacy. Once when there was something not right, Russ would say, "Don't worry they will fix everything." And they did! It was 'mint' when it was all done. Russ would come back and also Andre came back to make sure everything small was done. You know that Legacy will come back until everything is right. The whole experience was excellent."
"We had our kids with us, so the [showroom] Hostess set the kids up with a movie and a snack. It was awesome. The kids thought it was all about them. We thought it was all about us. We'd recommend Legacy because of the customer service; the options for our kids; the showroom cabinets were much better than looking at a brochure; all the people we worked with were really professional, helpful, pleasant and no one was grumpy; any issues were caught and Legacy had solutions for us right away; the quality of the product is amazing. The Legacy price is comparable when you consider the quality cabinets, installation and customer service. It's comparable to anything else out there. We felt we had a really good deal."
"The showroom was wonderful and then we met Jennean. At that point, we didn't go any further because we felt comfortable at Legacy. May was awesome...she worked with us and was flexible. She moved things along and gave us a good explanation for any question we had, no matter how minor.I'd recommend Legacy particularly if you don't want to do any leg work or to deal with the Contractors. It all went smoothly. If there was an issue, Legacy handled it. They were very professional."
"I am very pleased with the cabinets. I looked through a lot of cabinets and have been through a lot of stores. Legacy is number 1. Andre was awesome. He showed care for each individual 'cupboard.' He open each door and examined it, and then went over to the next, and so on and so forth. Then he came back to fix anything that needed to be fixed. Legacy is professional, neat and clean. When Andre came in, he took his shoes off at the door. All the staff were all courteous."
"Legacy Kitchens does quality work. They have a schedule, they keep to the schedule and they are there to answer all your questions. When your kitchen is turned upside down, it can be difficult. Everyone at Legacy was wonderful and did their job well."
"We went to a half dozen places and everyone at Legacy was so much nicer and more professional than the other places. We'd recommend Legacy because of all the other suppliers we looked at, we found the Legacy product was the best and the people were really good too."
"The timeliness and process were very good. This was one of the smoothest renovations I've done. We've done a lot of renovations. I couldn't believe how smoothly this went. It was a surprise. It's hard to think of anything they could improve. Even the price was within our expectation."
"I am so pleased with Legacy from start to finish. I've dealt with other companies where people didn't take much care in servicing the client. At Legacy, they treat the customer right. Calgary is a busy place and on the go. At Legacy, I never felt like I was rushed to make decisions. We were asked as to what we were looking for and we received the care and attention that people should expect."
"I would recommend Legacy because they are extremely professional, on time, there is a minimum of fuss, they are courteous and there is no aggravation or pain. "
"We were impressed with the professionalism of the process. It looked to be well managed. We had confidence that Legacy could do what they said they could do. They were highly recommended. I don't think we had any service issues. I had the impression that Legacy would resolve anything, had there been any issues. "
"You can tell they love their jobs. I know that the design is one thing, but the most important thing is the after sale service. When it was all said and done, they didn't take my cheque and go away. I called afterward. We had two inspections and whatever minor flaw was found, they fixed it with 100% professionalism. The job was on budget, on schedule and the quality was great."
Sharon & John
"The design was wonderful. I think we appreciated the coordination the most. We didn't have to go out to find Contractors. Legacy brought the team of experts to the job. We had our own hardwood floor guy, but we didn't know an Electrician or Plumber or Granite Supplier, so we appreciated the coordination of a team of experts."
"Working with Legacy, I got the impression that Legacy wants the customer Culture to be really happy. I didn't have to keep phoning to get little things corrected. That is nice service in this day and age. I'd recommend Legacy because of the professionalism. It's not hard to deal with a company that wants to have the best products and customer satisfaction. I was treated with respect; they listened. The quality is a given. It's nice to deal with people who are professionals."
"We went to a half dozen places and everyone at Legacy was so much nicer and more professional than the other places. Of all the trades, we liked Legacy the best."
"When your kitchen is turned upside down, it can be difficult. Everyone at Legacy was wonderful and did their job well. Legacy Kitchens does quality work. They have a schedule, they keep to the schedule and they are there to answer all your questions."
"Since this is our first renovation experience in 15 years, we were really wary of a kitchen renovation. The kitchen is the biggest project in the house. We added an island and double ovens, so there was a lot of uncertainty on our part. It's nice to deal with people who know what they are talking about. Susan was not afraid to say what would work and not work. She gave us options to think about; a lot of give and take. We were also impressed with quality. We asked about the thickness of the shelves and so forth. The kitchen is now a WOW factor in our home because you see it as soon as you enter."
"They have a lovely, quality product. Their service is definitely above average for the price range. Legacy Kitchens is professional, reliable and provides a good result. Their people do care about the finished look and customer satisfaction. You definitely feel that as the process unfolds."
"Legacy listened. Every one of the employees was technically sound, a good communicator and did what they were supposed to do in a timely manner. The product is wonderful, but more importantly, Legacy kept their word and were on time."
"Legacy has very caring people. If we were going down the wrong path, Dave would steer us. This is a big step for us. Our kitchen isn't huge, but it's how you use your space the best."
"The showroom was fabulous, there is a wide range of product and the initial people we dealt with were great. Legacy was the lowest of the quotes that I received and they have a superior product compared to the other quotes."
"I love the kitchen. The cabinets are so well made. The sliding things work so well, they are just fantastic. There are details that I didn't know would be available, such as the dividers over the fridge for the baking sheets. Those little things make it so convenient. The good quality, solid, well made cabinets and the overall great experience with Legacy and the subcontractors that they recommended are all reasons that I recommend Legacy."
"The whole experience was great. Legacy is always very professional. It's obvious that they are concerned about what their clients think. We had other renovations going on at the same time. [James] really worked to make sure the experience was excellent and professional. Legacy was the best part of experience. From the initial concept through the design and installation, they demonstrated professionalism and skill. They bring people who care, like Russell."
"Everything is well organized. They listen to what is important to you and how you like to work in the kitchen. The product is great. It looks exactly how it was presented on paper. It was all a good experience."
"Our friends had used Legacy. Ours is a smaller project and Legacy still paid attention to our project as though it were a much larger project worth a million bucks. The attention to detail is marvellous. Whether a person's project is small or big, you will be pleased with the service. Legacy will make sure it turns out all right."
"Legacy was on time. People always say that renovators are not on time, so I was impressed that Legacy was on time. The Legacy Kitchens' scheduling and service were excellent."
"I valued many things. The whole experience was great. It was a lot of fun working with them. They did a good job from start to finish. They were very thorough. Even though they do a lot of kitchens, and there are a lot of players, it's still unbelievably smooth, 'likity split.' They were pretty exceptional."
"Working with Legacy, I got the impression that Legacy wants the customer to be really happy. I'd recommend Legacy because of the professionalism. It's not hard to deal with a company that wants to have the best products and customer satisfaction. I was treated with respect; they listened. The quality is a given. It's nice to deal with people who are professionals."
"I was so happy that we went with Legacy; they made our home. All aspects of the service exceeded my expectations, everything was according to the timelines they laid out, everyone was respectful, and the quality of the product was great."
"They stuck to the schedule. The people we worked with and the small Legacy Contractors, from front line to Designer to Installers, were all personable, approachable and did a great job. We are pleased with the end product and the whole process…Legacy did the best you can do to have the least pain possible during the renovation."
"I'd recommend Legacy because of the awesome product, quality work and I can't say enough about the service. I am a picky person and I can say that my kitchen is perfect.The overall customer service experience is awesome. Legacy staff all dealt with me very well…They were all excited with me, and I never felt that I was a nuisance or I was getting in their way."
"You know what you are going to get. If there is a problem, they will fix it. My happiness with the kitchen is a reason to recommend Legacy. I'm expecting to have people into my home and when they see the kitchen they will want to know who did it for me. I hadn't been planning to redo the kitchen because the house was newly renovated when I bought it. After the flood, I had to start from square one. Even the previous owners said the kitchen was much better than before. The Designer put the time in and the first day we laid out the plan. Jason was able to put together what I had in mind. It's exactly that! I got what I wanted. Without the Designer I wouldn't have known what could have been possible."
"We had a good experience with Gavin. Everyday, we say this is a really functional kitchen. It works well...it's sharp and effective."
"Paul was very meticulous. There were no issues. Of all the Contractors (and the kitchen was the biggest part), Legacy was the smoothest."
"Customer service, product quality, reliability and scheduling were excellent. The trades that Paul recommended were on time and good quality. Honestly, we have absolutely no complaints. Everything went well. There were no glitches that were not resolved. The end product is as promised. We are as happy with our kitchen as our three friends are happy with their kitchens. In that business it would be easy to have problems and we didn't have any problems."
"Legacy understood what we wanted to have. They were professional. Patricia is a great Coordinator; the project was on schedule. Leroy is great Installer; he is accurate, precise, and professional. There were no minor details outstanding. It's a great product, we didn't have to wait…there was good selections of cabinets, moldings and everything. As an engineer, I wanted to have particular drawers and specific features…In the end, I got what I wanted with Robert's design and his suggestions."
"It's one thing to get good service during the project, and the follow up care was really impressive with close attention to detail. Legacy is clearly in the customer service business. Renovations aren't easy and Legacy was the best part of the renovation. I was so surprised and pleased with the variety of cabinet choices and the choice of price ranges. We've been to other companies for other things, and we found Legacy's service and the knowledge that they offered were excellent."
"It was so on time, I couldn't believe it. So many friends told us that you have to add on a month for this type of project. Legacy was right on time...The scheduling was excellent and May did a fantastic job."
"Their staff. They are super professional and easy to deal with. You don't always get that in this industry. Legacy staff are totally professional and always upfront and honest."
"Their professionalism and by that I mean, their staff were courteous and they follow-up. They provided service without question. It is clear that the customer is number 1 with Legacy Kitchens."
"There are so many things: professionalism, their coordination, the team work, everything just fit together flawlessly. It was a flawless execution of a game plan."
"It was Legacy's honesty and consistency. They have great product and we are really happy with end result."
"The quality of the product. We have solid maple finish, it is beautiful. I am really satisfied."
"Honesty and integrity. You have to see it to understand the quality - it is superb. The quality is exceptional."
"We have a very nice product, it is very functional and looks good. All the people at Legacy are exceptional."
"Product and service. I am happy, I love my kitchen. It was a very good experience."
"I have a really nice kitchen. I was really happy with the service work that was done."
"Combination of quality of product and the whole team was amazing."
"The contact with Michelle. She was never in a hurry. She walked us through everything and made recommendations. She was never hesitant to re-explain something and find the answers to our questions. The whole company was really easy to work with."
"Their professionalism and their willingness to deliver on what they said were going to do. All of Legacy's staff were very respectful when coming into our home. It was easy to have them here (in our home)."
"The end product. We love the kitchen. Everything worked very well. From the design, to the scheduling, to the way the trades worked together, it couldn't have been better. Everyone is skillful and instilled confidence in the process."
"My finished kitchen. The little things that Dave provided: he built me a lazy susan that I actually like; he put in some unexpected things as well; and I love the amount of storage that I have."
"They laid everything out on paper - the cost, the design, what they were going to do and when they would do it. It was well organized and we knew when it would be completed."
"The people. They were great, always positive and very detail oriented."
"Their professionalism. They made me feel good. They are friendly and never made me feel like I didn't know what I was talking about."
"Legacy's follow through and service. When problems occurred Legacy's staff came quickly and were happy to fix the problems. They are not problems if someone is willing to fix them right away."
"The Legacy atmosphere, their service and their people. Legacy's staff are friendly and they are all really nice people. There was no pressure in the showroom. When Legacy's staff were in our house they were never in the way and they appeared to be happy doing their work. They didn't sluff off or not show up, they just went about their work and got it done."
"I have to say it is about Legacy's customer service, it is really great. I also really appreciated their quality inspection. They took the initiative to make sure my job was done correctly. They identified what was wrong. I didn't know that the panel was backwards and then they fixed it, no problem."
"The friendship we have with Arno and the friendship that my husband gained with Gaston and the other contractors. They were human, they talked with us and were friendly. They worked with us and make good suggestions. There was a real personal attachment by the end."
"Just their commitment to the product and their service, it shone through. I never felt that I wasn't being taken care of. It felt that Legacy was always one step ahead the game."
"Their empathy, they acknowledged what we had been through. The project was initiated because of some water damage…it was the last thing we needed. They handled us and our project very well. Rob was really good, as he listened and showed compassion and empathy. The work was also really good."
"Professionalism. It is hard to find these days."
"Their receptiveness to talk and listen to my concerns. When I had a 'flutter of doubt', Susan calmed me down. Legacy was there to help. I don't think I was the easiest customer, as it was scary for me…but Susan was patient, was there to help and provided me with the guidance I needed."
"Its hard to nail down but the way we were treated was amazing. We were treated with respect, basic simple respect. We are not people with a lot of money, we knew roughly what we wanted and were just treated with respect. Jason, Patricia, Thomas and Russell all treated me with respect. I sent in a testimonial and they sent a nice reply. It feels that I am more than just a client to Legacy even though I may never deal with them again. The quality and workmanship was also great. Being treated respectfully is nice in today's work."
"The time they put into it. I never felt like a number, I felt important, everyone knew my name and they had time for me."
"In some respects if we have warranty issues we believe Legacy will be there for us. We are buying a quality product and I am confident that they will warranty the issues. They are not a company that will disappear. Paul was great. Patricia and Andre were also great. Legacy's service is exceptional. I have recommended a new client to Legacy. They will be starting the project with them soon. You get what you pay for. They are not inexpensive but they sell quality product."
"I know they are a good company and I feel comfortable with them. I feel that my money has been well spend. I am happy with the end result."
"Accountability. We likely contributed to some of the confusion but we never felt responsible for it. Legacy always took accountability for the challenges. They never pointed fingers, at us or anyone else. Legacy showed us a high level of accountability - it really came through…I would put full trust with any of the Legacy staff that we dealt with."
"Legacy's commitment to quality and their commitment to the customer - it was really about Legacy's integrity."
"I think it is all about Susan…she held our hand through the whole process…I just think it is refreshing to deal with a company that does exactly what they say they will do."
"Legacy gave us the best customer experience when we first went in their showroom…the way we were initially treated kept us with Legacy. My husband and I are in our mid 30's and we are quite casual. We are often not taken seriously but Legacy took us seriously and their hostess was very welcoming."
"I ended up with a great kitchen. Michael was great to work with, he listened and just made it happen."
"Legacy was our partner through the whole project. I felt they were there to make sure we were happy in the end."
"Talking with Susan - it was the nicest experience."
"You get what you pay for. With Legacy you get the quality. Legacy is not the most expensive but they are not the cheapest either. Legacy is mindful of your budget. I was very happy with that. Robert was excellent to work with. He was very patient and gave good feedback. The trades he suggested were also good."
"Quality of workmanship."
"The attention to detail of the field people. They really go that extra mile to make sure that things are finished. Another company could have delivered the same cabinets and it wouldn't have turned out as well. Thomas came out with better ideas on site that really helped make things look better. That attention to detail really impressed me. He really cared that I was happy. He takes a lot of pride in his work."
"May's coordination. I have never met her, but she is so organized and you get the distinct feeling that she is running a tight ship. I felt that she was listening to me. May was a bright light in the whole project. I appreciated Gaston's expertise and involvement. I felt that I was in good hands with his involvement."
"They made the schedule work and they delivered. The quality was great, even though they were working hard to accomplish a tight schedule, they didn't compromise on the quality."
Homeowner in Lake Bonavista
"There is one issue that came to light this past weekend but I am not fussed about it. I know that Legacy will fix it, that is the way they operate. They are very professional. My wife was running the project and she was really happy with the result - the quality of workmanship, follow thru and commitment."
"The way they conducted themselves, I was really impressed. They are very professional, when they said they would do something, they did it and they did it on time."
"…Their ability to design a kitchen, they understood what we needed, they came out to check things, they had innovative ideas to resolve problems on site. They delivered when they say they would deliver, the quality of cabinets (near to custom built, even though they are made off site). Legacy is one of the top places in Calgary to get quality cabinetry."
"The professionalism, how easy going the people were, it was really nice to come home. They were very accommodating, polite, friendly. I felt really comfortable."
"I appreciate how the people that worked in the house would come back if I had a problem. I felt like I was being looked after. It was a great experience."
"They are very helpful in making decisions, they listen, they adjust and they help you to make the correct decision."
"They respected my dollar. That's huge for me. They treated me well because it's the right thing to do, not because they expected to see me again."
"The contractors all got along. I felt comfortable being away when they were here. They were OK with my dog!"
"The honesty, the clarity, the price was the price. The workmanship…timing was nice - in and out quick."
"They really did show me that they cared about what I wanted; they were conscientious about my budget; they delivered exactly what I wanted. I couldn't have asked for a better partner to work with and I don't usually give top scores. I have renovated before and have never had such a positive experience."
"The education I got on the process of renovations. Working with Legacy taught me a lot about how companies like theirs work. It helped me understand how my home could be more functional."
"I felt that I could phone anyone from Legacy to ask them questions and get information. The end result is beautiful. I've only had good comments from my friends. I expected Legacy to stand behind their work and product and it's what I've got."
"Legacy scheduling was valuable to me. They let us know what was going on, that was very valuable to me."
"Sharon. It was a fabulous interaction with her. She had great ideas that all came through to give us a fabulous space."
"I like the end product. I was very happy with the individuals who came to our house- Michael, Gaston and Craig. They were a very nice trio and I would like to work with them again in the future."
"I think the end result. They look beautiful and are functional. It's also peace of mind. Gavin said if I have problems in the future, they will be there. I would say that they've lived up to my expectations. Legacy has a great warranty, they back you and that was probably the biggest selling feature of all."
"My happy wife-there's no doubt of that in my mind! Overall, it made a remarkable improvement in our home."
"That it was a good renovation deal with no hassles- on time and on budget."
"I would say everything. They were so good overall. If there was a question I had, they were there patiently waiting to answer it. I love my new space."
"Their customer relations. They were listening to what I wanted and they drew up the plans the way that I wanted them. It was professionally done and they made it feel like it was all my idea!"
"Number 1 is Gavin. Number 2 is May. Next would be a tie for Gaston and Dan. They were both there to help when needed."
"The level of communication starting from Michael with the design work through to the trades. The fact that we could talk to them and they would listen and were not disrespectful was great. Gaston did a great job keeping us in the loop."
"The follow up was very good. You were definitely not on your own after. Arno and May and Guy were really super and Lee was fantastic as well."
"That I can rely on them. I didn't have to worry, they are trustworthy and they weren't trying to get more money out of me."
"Having our beautiful new kitchen to enjoy. Arno made good suggestions - it looks beautiful and is so much more functional than we ever thought it could be."
"The competency and efficiency with which they handle the whole process. The value for what you pay is excellent. Their prices are reasonable."
"The way they work together as a team. The whole thing flowed amazingly. I knew what the execution of the schedule was supposed to be and if I needed to get a hold of someone, and couldn't reach them right away, someone else would get them. Considering it was a renovation, they were very clean and it was very stress free. Teamwork would be the one word that I would give them."
"The quality of the product. The knowledge and experience of the staff."
"I can't believe how supportive they were and how genuine they were. They took time for you and were very friendly and accommodating. Kelly in particular was supportive. She accommodated our schedule by coming into our home when it worked around our work schedules. By going over the plans in our actual home, it gave us a different perspective and that was so valuable. I know that Paul really appreciated working with Danielle. He really respected her work and spoke highly of what was happening in her area. We really appreciated the quality of the product as well."
"They were so friendly and accomodating."
"Definitely the end result. The good quality, professional job done well. It will definitely increase the value of our home."
"The finished product. It's amazing."
"They got it done in pretty good time. We really like the end result."
"Their customer service. I was so impressed that when I called them, I had their immediate response. They were always there. It just takes the stress down."
"The final finished product. It looks great. The furniture is coming soon and we are looking forward to using the house."
"Customer service. It was obvious that they were committed to me and my project, even though I probably didn't have the biggest budget. We weren't treated any differently and that was very nice."
"They offered good value of service and product for the money. When I first went in and told Gavin that I had considered doing the cabinets myself, he took me through and showed me what they had and what the cost would be if Legacy supplied the cabinets and took care of everything. He suggested I go and do the math and see how it compared to what I could do in terms of product, time and money. I did all that and realized that it would be good letting Legacy take care of things for me while I did other things. It worked out well. I liked the quality of the product."
"The fact that they are local, support local workers and use Canadian made cabinets. Legacy has a good history and reputation. The fact that they advertise "higher end" products in magazines like Avenue. It all went very good for me. Normally I would think of things to suggest but everything was good. The explanations were good, I had someone I could call."
"The quality of work done. They referenced all the other trades that we used and we were happy with them all."
"That they did what they said they would do- all of them: Jason, May, Guy and Gaston and the plumbers. They also did it when they said they would. They were completely trustworthy and that is hard to find in the industry."
"It was an eyeopener as to how solid a company they are. They were fantastic."
"The end result. I love the functionality of this kitchen. It's efficient and everything is well placed. I swear it takes me less time to empty the dishwasher now than it ever did in my old kitchen. I also love the style, how it looks and feels in the kitchen.
We were also over the moon with Kelly. She has fantastic design sense and taste. We were getting the look that we wanted and she understood it right away and offered other alternatives we hadn't considered. That was a big reason we went with Legacy."
"Rob's knowledge. We had some strong thoughts about what we wanted in our kitchen and Rob helped make them work. In the end I would say that the kitchen is 70% ours and 30% Rob's. We are more than happy with the suggestions he made."
"The end product. The kitchen is amazing. It's so functional and I would have to say it was an amazing transformation. It also felt like I gained friendships there. I probably won't meet any of them again, but I would feel comfortable just stopping by to let them know how much I love my kitchen."
"They do a very good job, the end result was great. We are extremely happy. They are very professional. The design was good, the product was very good quality. Legacy as an organization is very dependable. Legacy really makes the effort and strives to do a good job. They do their best to meet the schedule and in the end they ensure that the customer is happy."
"The end result. Legacy seemed to have all their ducks in a row and we appreciated that."
"Their professionalism. Their ability to know when to listen and when to give advice. The first [kitchen design company we talked to] wanted to railroad us into a certain look and we knew what we wanted. Arno heard that."
Homeowner in Dalhousie
"It was overall a very good experience. We had good guidance and they stayed on the timeline they had given us."
"Having the lot taken off me and made easy by the people at Legacy. I didn't have to do a lot of things and they were very helpful with the decisions. They also accommodated me in that they made it so my house was still livable during the renovation."
"I would say Gavin. We were just thrilled with him. He took the time and made the design work well for us. He answered my questions and we are happy with the kitchen."
"The fact they did what they said they were going to do. They followed through."
"The overall finished product exceeded our expectations and we are very happy with our kitchen and bathroom."
"The follow through...Danielle was absolutely wonderful about getting back to us about the small details like shelving that needed to be fixed and nicks to get fixed up. A lot of companies wouldn't be so thorough in this follow up and Legacy certainly was."
"The finished product. They did everything to our expectation."
"The quality. You know what you are going to get and Legacy stands behind it."
"The whole overall design team and assembly people, how they worked together so smoothly and quickly."
"I love my kitchen."
"The thing that's so big to me is that it was so painless and so easy. We had come through a painful experience with this other company and I had given it (the kitchen reno) up and then Sharon came along with this great design and it went so smoothly. The design was great in terms of amazing functionality and it looks good too. Legacy knew what they were doing and that was evident from the designing with Sharon, right through the process to the final service."
"Fantastic end product. Legacy treated me very very well, like a valuable client that they really wanted to be happy with the end result. They made sure that the issues were dealt with and followed up and not every company does this. I felt that as a Legacy client, it carried some weight and it was a big advantage in terms of dealing with the other Trades and Suppliers. They treated me with more respect because I was a Legacy client. Also, it was evident that all of Legacy's people really liked working for Legacy and had a lot of respect for the company. That definitely came through from the Service techs who are generally at a lower end of the system telling me that Legacy stands behind their product and work and saying it with enthusiasm. It points to a well run business that they value their employees and I am happy to support that. I understand that it's a locally owned company and I am also happy to support local businesses."
"The fact that my mom (who is in her senior years) is able to work in my kitchen and takes great pleasure in using it. Arno had really good suggestions and really considered my mother's needs in the design. It has made working in the kitchen a joy. My mom has earned it. We have had a few friends see our cabinets who have consistently said, 'it looks fantastic'. We agree it does."
"The guys that came into our place were all absolutely fabulous. They were professional and did their jobs very well. I would say that our experience with Legacy was the best of the whole renovation."
"Angela. She really extremely comfortable to deal with, like talking to a friend. She wasn't trying to sell you things you didn't want, but trying to make it work the best for you. That it all went quite seamlessly. Legacy took care of things."
"The finished product [and the] Service department."
"Arno. He really did a stand up job. We were so impressed with Arno's professionalism that we were happy to go with Legacy."
"The end product. We got a new kitchen that is a lot better than we ever imagined. Also, the whole process from Legacy was very good."
"The people. They were all great."
"The end product - I am 100% happy with it. Jason - I didn't have any experience in dealing with kitchen design and he made it come together for me."
"That they were able to get it done in 6 weeks. The quality of the product. The professionalism of everyone involved."
"My magnificent kitchen - it's brilliant. I would say that it's world class."
"The end product. They were good to deal with, on time and the whole experience went better than I expected."
"We are very happy...I have a beautiful kitchen."
"The end result is excellent and we are very happy with the good quality of cabinets...We would highly recommend Legacy."
"The end product - it is exactly what we wanted. We have talked to a lot of people and one huge value is Legacy's management and scheduling of the project. It is huge value. Everyone was here when they were supposed to and there was minimal interruption to our lives."
"They all worked so well together. May doing all the scheduling - it all worked perfectly. They have a good working relationship and rhythm and trust. We are very happy."
"We have a great kitchen that works for us functionally and looks great…they (Legacy) are brilliant."
"I really like the end product. The communication was great. It was on schedule."
"We love the kitchen. We appreciated that everyone who came was here 'in the moment', not just doing their job, but here for us, to make this a great experience for us. We couldn't have asked for more."
"The way Legacy was willing to help me when I got into trouble with the renovation. The guy that was doing the work for me, bailed on me just before I was planning to go on holidays for a month, so I ended up staying in town and the people at Legacy stepped in and said "no problem, we'll help out". I really appreciated that they were willing to work around all that and support the project."
"The design work. The prompt and on schedule timing of the project. We didn't have to chase Legacy for anything."
"Their scheduling and timing. It took 7 weeks and it was so timely."
"My kitchen. It's fabulous and I love it."
"That they treated me like I wasn't just a customer number. It was personal and they were there to help if needed."
Homeowner in Marlborough Park
"Patience. This project needed it and Legacy had it."
Anne Marie H.
"What I learned about the whole process of kitchen design and implementation."
"The end result. We built a high end home and the very high quality of the cabinets is a large part of that."
"The professionalism of everyone involved. Also the quality of work and the timeliness of it. I would say that part of the timing has to do with Brent's relationship with Legacy. Paul's installation was unbelievable. He was the major reflection of Legacy to us and we really liked his amazing work."
"I love my kitchen. Right from the beginning, they were on time and it was obvious that they cared about accommodating me and my schedule. They said it would take 6-8 weeks and it actually took right on 6 weeks. Also, the follow up service was amazing. They took care of the little details without question. That was so good."
"How particular they were about the finished product quality. Randy replaced a cabinet because the finish was off a bit and I really appreciated how much excellent quality was number one in their books."
"Finishing on time and on budget with a design we were really happy with. Also, the quality of craftsmanship, design, product and followup."
"It got done on time."
Homeowner in Douglasdale
"The overall relationship that developed from the Designer to the suggestion of…our General Contractor right through to the sub trades was good."
"I love my kitchen and I get a ton of compliments on it."
"The organization of the project. They met the schedule."
"I love my kitchen. Working with the whole group of them was a very positive experience and I
can't say enough about them all."
"May, definitely and honestly. She is great. She deserves a raise-let her
bosses know that!"
"They were timely and predictable. They were dependable. They did it when they said they were going to."
Homeowner in Mackenzie Lake
"The efficiency of it. You hear stories about projects dragging on forever and Legacy's timing was spot on. We really liked that."
"Overall they just did a really good job from design to installation and service. It couldn't have gone better."
"Their level of professionalism. Their respect for the Client."
"They were helpful with the designing guidance and gave good ideas as to ways to work in our space."
"My nice new kitchen. Also, it was on schedule and they cleared all the garbage away."
"The fact that we didn't have to organize it, Legacy took care of that."
Homeowner in Sunalta
"The personal - everyone from Showroom to Service."
"We like how the cabinets turned out and look."
"Ken and Randy were great. Their quality of work, professionalism and work ethic was outstanding. I would be happy to have them both in our home again working on a project. Make sure Legacy knows that they should have 10 stars for their efforts and the their impact on Legacy as a company. Michael was great as well and I look forward to working on the bathroom project. I love it, love it, love it. I tell everyone about my kitchen and I am so impressed with it's functional design. Thank you Michael."
"Having the time to work thru the design with no pressure to make a fast decision. It took us 3 to 4 months to make the decision, we had time to think and rethink, we had things taken out and other things put back in. Steve gave us good honest feedback."
"That budget wise, they fit the bill."
"My new kitchen. Angela was excellent. I like the product."
"The quality of the cabinets for selection. The quality control check backs were good. There was a good process in place. Michael's input into the design."
Homeowner in Evergreen
"I have a beautiful kitchen. It was done very timely."
"I wanted a new kitchen and I got a great one from Legacy."
"Trust- I would certainly use them again. The quality of the work and they were right on the scheduling. I love the end product. We were also very happy with the businesses they recommended."
"Legacy was a 'one stop shop'. All their staff was professorial and we were confident they would do a good job. We would not have to micro manage anything."
"They were very good to work with, very knowledgeable."
Homeowner in Coach Hill
"Not being rushed during the design phase. The ability to think outside the box in terms of ordering the cabinet fronts."
"The help on the design…that was impressive. Also, everyone was quite pleasant to deal with. We weren't stressed dealing with anyone at Legacy and that was very nice."
"They helped make a house into a home."
"They delivered on their commitment."
Homeowner in Silver Springs
They definitely stayed on schedule. Their work was professional and well done. We love the end result."
Homeowner in Bonavista
"It was done in a timely manner and they were actually on schedule. That was great."
"I love my new kitchen, it's beautiful."
"Every step was handled by them."
"My new kitchen."
"The people. I'm a guy that likes quality and Legacy had good quality people. We related well to them - to Arno, Danielle, Juraj, Randy, Ken and Andre. That's #1 for me. We also appreciated the quality of work they all did."
"They were very kind because my mom just passed away and so our schedule was quite off. They were all good at filling in the gaps that needed to be taken care of while we were dealing with this funeral/loss. They helped us get organized. It was a project that managed itself. I also truly value the end product."
"The most important thing for me was the timing. I thought I could live without a kitchen for a while, but it was more difficult than I thought it would be and Legacy helped by being right on schedule and getting it done very quickly."
"The kitchen is spectacular. I also had a real comfort zone with everyone I dealt with there. There is a family feel to the company and I never felt like they were in a rush and I was getting in their way. I never felt pressured about the time or decisions and I appreciated that. I think that it's great that they value my feedback and provide a survey opportunity like this."
"The timely manner in which everything was done. Also, it was done to perfection and again, done on time."
"Our satisfaction with the end product."
"My wife's happiness - she's ecstatic about this kitchen. It exceeded her expectations and is more than what she wanted. The professional way they did it."
Homeowner in Ranchlands
"The experience with Jason was very good, but I would say that all the others we dealt with at Legacy were equally obliging and willing. My beautiful kitchen. The fact that everyone came on time and the schedule they gave us - they hit right on. There were no surprises. The Trades showed up on time, they did what they were to do and got it done. It was an all around great experience."
"The end result, I love my kitchen. They made it easy for me. I met with the Interior Designer and never walked away feeling like I had made a wrong decision. There was no stress and as I said, they made it easy for me. I had fantastic service from Marc, Randy and Mike."
"My new kitchen, the size and the flow. You spend a lot of time and research deciding whether to move or do a renovation and this renovation has made the decision we made to renovate, worthwhile."
"Overall the service was great, great timing and everything."
"The customer service. From Jason to the Installers to the coordination with Danielle, it was all very good."
"The end result. That everything was on time. No one believed that it would happen on schedule and it did and that was great."
"I have beautiful cabinets in our 1950's bungalow that I love."
"My great kitchen."
"It was seamless. We lived here during and it went very well. The end result. It's beautiful. It's the best money I ever spent. I would say that I got great cabinets for less money than it was going to cost at the Home Depot, as well as a great design and seamless process."
"We were able to reach our designer whenever we needed to. Everything went according to plan, no hiccups, no delays, everything went well."
"My lovely new kitchen. I am very happy with the way it turned out."
Homeowner in Altadore
"The honesty and integrity of the process. They promised and delivered which was extremely high on our list of things. It was almost as painless as a reno can be. Everything was dealt with and we didn't have to fight to get the issues resolved. They get a real thumbs up in terms of project management and design."
"The final result was worth the time it took."
"The final product. The 'wow factor' of the final product. What we got is what we anticipated."
"The professionalism of their staff: The staff love what they are doing and because they love it they listen, talk, explain, they clean up after themselves, they care. They are respectful of us as customers."
Menno Simons Christian School
"The front office looks great. It is a great quality product. It feels good to work in this space."
Homeowner in Maple Ridge
"We really enjoyed working with the Legacy people. Any issues that came up were resolved with no questions asked, they were very accommodating. This was our first renovation so it was helpful having good people to interact with. Angela really helped in the decision making process."
"The end product and the relationships; I got to know my designer well enough that I will feel comfortable calling them in the future if I need help."
"I would say the service and the attention to detail, even post completion. Our designer checked-in with me to make sure we were pleased. Legacy was very professional."
"They do a good job of explaining what their product is. Also, the finished product. It's got Wow factor."
"The Design itself. Also their service was good. I've seen the same product elsewhere, but you don't get the intangibles, such as the design and the good service at those places."
"The amount of product available in the Showroom in terms of different types of cabinets and stains."
"They were very accessible. Anytime I contacted them, they got back to me quickly. Also, they came when they said they would and that was remarkable."
"Going from the design stage to the finished product. We enjoyed the process and really like the finished product."
"In the big boom I went to all the various kitchen places and Legacy was the only one that treated me well even though I didn't have a huge budget. In the end, it was how I was treated and Legacy was exceptional in that regard."
"The efficiency of it. It was done on time and they gave us accurate estimates as to how long things would take and they were very accurate. Our designer said one and a half days and it was. They know what they are doing. They were very good. They said when they were going to be here and they were. That is worth a lot. They were also good with my kids, they were clean, courteous and professional."
"We didn't exactly know what we wanted when we went to Legacy and Steve was able to figure out what it was and put it into place. He perfected the vision and was very considerate of our wants and needs and we really appreciated that."